Experience

World's Finest® Chocolate

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Cash Application Specialist

  • Aug 2000 - Present

  Cash Applications Specialist 04/2010 – Present • Responsible for cash management, posting incoming credit card, checks and wire payments. • Prepare and dispatch non-sufficient payment letters, after reinstating payments to the customers’ account. • Developed an effective Chargeback/credit card dispute process. Reduce fraudulent transactions.• Using our Merchant Service Panini Scanning System to scan check payments to the bank. • Create credit and debit memos for specific accounts.• Efficiently managed the auditors which reduced the audit time by 2 days.• Manage the process for the Sale Incentive Program for the Commissions Department.• Reconcile and arrange payments for all of the qualified Independent Sales Representatives. Accounts Receivable/Collections 06/2006 – 04/2010 • Placed outbound calls, working with the customers to bring accounts current.• Contact delinquent customers via email, phone and/or letters to secure payment before setting up accounts for bad debt proceedings. • Resolve valid or invalid deductions by entering payment, tax and other adjustment entries. • Verified account discrepancies by obtaining and investigating information from sale, customer service departments and from the customer(s). • Respond to customer requests and questions regarding invoices, statements, billing and other payment questions. Senior Customer Service Representative 08/2000 – 06/2006 • Review, edit, and process telephone, mail, email and faxed orders from customers, management and the marketing department. • Master control of high call volume while multi-tasking with high volume order entry input. • Interacts with brokers to assure orders are delivered to meet customer expectations.