Experience

Global Brands Group (GBG)

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Payroll Supervisor

  • Aug 2022 - Present



HITS Solutions

• Egypt
• Software Development
• 100 - 200 Employee

• • Jan 2020 - Present

  Provide a high level of consulting and implementation services at client sites• Responsible for the optimal set up and training in the products for each client and maintaining a high level of customer satisfaction• Deliver project based consulting activities, through the entire project life-cycle• Responsible for problem identification, software specification, implementation, documentation, testing, client training and solution deployment.• Perform business requirements analysis• Perform gap analysis between existing HRMS software functionality and client's requirements• Be part of a project team through design workshops and Conference Room Pilot environments• Be part of a project team to identify and recommend HRMS software product customizations, enhancements or work-around to meet client requirements• Establish and maintain excellent working relationships with customers• Manage 2 teams of consultants who are responsible for implementing, training, and supporting Banking accounts• System Installation : Install IIS, SQL Server, Reporting Service, and system on the Server• Migrate Company's data into System Database• Implement the exercises of company on the system• Perform End-user training• Make an operational manual for system users• Make a project documentation explains company’s exercise Show less

• • Aug 2017 - Jan 2020

  •Train the customer's working employees on using our system•Workshop arrived between paymaster and Hr. •Create reports can support HR and paymaster to calculate everything he want in the system and his business this reports organize his work , time and solve a lot of problem.Business Analysis, Implement and deploy HITS system, Conduct training, Write customized operational manuals as per customer business, Generate Reports, Troubleshooting system, setting up new Jobs, Recruitment setting, Appraisal setting•Making operational manuals for users.•Support the company's customers whom use the company's HR & Payroll System in: implementing the system,utilizing the system, solve any problem facing our customer's on using the system, upgrade the system•Help desk and support.•Provide technical support consultancy for customer Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Sr. Specialist Consumer Telesales

  • Dec 2014 - Jul 2017

  - Makes telephone calls and presentations to existing and prospective customers. - Researches sources for developing prospective customers and for information to determine their potential. - Develops clear and effective written proposals/quotations for current and prospective customers. - Expedites the resolution of customer problems and complaints. - Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups. - Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization. - Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities. - Identifies advantages and compares organization’s products/services. - Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment. Show less



Naos Marketing Company - Mobinil Project

• pyramids high

• Customer Service Agent

  • Jul 2013 - Dec 2013

  - Help customer to solve their problem. - Handle and resolve customer complaints and respond to customer inquiries. - Process orders, forms, applications and requests. - Obtain and evaluate all relevant information to handle product and service inquiries. - Follow up on customer interactions and provide feedback on the efficiency of the customer service process. - Identify and assess customer’s needs to achieve satisfaction. - Help customer to solve their problem. - Handle and resolve customer complaints and respond to customer inquiries. - Process orders, forms, applications and requests. - Obtain and evaluate all relevant information to handle product and service inquiries. - Follow up on customer interactions and provide feedback on the efficiency of the customer service process. - Identify and assess customer’s needs to achieve satisfaction.