Experience

EDMI Europe Limited

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Product Manager

  • Jun 2021 - Present

  Spearheaded end-to-end product development and delivery of low-cost metering and communication device for the EMEA Residential Market. • Gathered internal and external data to improve product development and provided advise to all teams on implementation of requirements to ensure product is fit for purpose• Created a new SKU template with the aim to ensure a smooth management process catered for products that requires management by multiple teams (globally)• Experienced in product certification process and successfully completed compliance certification for various products such as EMC, RED, MID, UC3, Type Testing, Ingress Protection, ALT and HALT• Coordinated introduction of new pluggable modem to support 2G to 4G cellular network transition including product testing and validation, technical customer support and drafting of formal Customer Notification Releases• Product Support for existing SMETS 2 Residential and Industrial Smart Meters in United Kingdom and Europe• Led Root Cause Investigation for Customer Returned Products and successfully achieved the aim to expediteimplementation of Corrective Action in a shorter lead time and reduced number of resources involved• Led an assisted meetings with Chinese vendors using Mandarin to ensure clear and productive discussions• Maintained Product Datapacks such as Certifications, PRS, Product Manuals to ensure product remains fit for purpose and remain its business value within the EMEA market• Maintained Product Road Map and aided in the decision-making process of future Product Portfolio• Initiated to rebuild and reorganised product support knowledge to ensure improvement in customer support and user experience

• Project Manager

  • Nov 2019 - Jun 2021

  Successfully delivered a three phase electric meter for the SMETS 2 Market in UK from Design to Manufacturing Successfully delivered project using various project methodology i.e. Prince 2 , Scrum and AgileActively involved in supporting technical investigation within Hardware/Firmware and Product team to ensure miletstones are metClose collaboration with external contractors including colleagues in China and Singapore to ensure clear communication and delivery using native languageHeavily involved in Product Standard and Compliance Certification SupportSuccessfully delivered two minor project in parallel including improvement in Change Management Process and Customer BAU supportSupported various new project RFI/RFP within UK/EU Market



Coty

• Netherlands
• Personal Care Product Manufacturing
• 700 & Above Employee

• Process Engineer

  • Jul 2016 - Aug 2017

  Placement work with Coty as Process Engineer. Improve efficienct and bring competitive advantage by leading and supporting continuous improvement projects. Consistently maximising Health and Safety and Quality Performance on production floor.Create and update existing processes and ensure standards are adhered to by coaching and training of staff members.Introduction of new products to ensure costs are met and KPI's are achieves once in Production.Successcully reduced cost of production on finished goods by reviewing BOM. Improved OEE of department by ensuring quicker and consistent support between production team and technicians.Eliminate possibility of quality issue with improved validation methods.Successfully reduced wastage of semi-finished goods by reviewing transfer and production processess.Supported new product development trials to ensure smooth entry and consistent OEE target during production launch.



Seong Hoe Motors Premium Sdn. Bhd.

• Intern

  • Jun 2015 - Aug 2015

  Shadowed a senior to study about general knowledge and basics of manufacturing carsParticipated in Volkswagen training session under Sales and Services Department.Acquired skills of service and repair Shadowed a senior to study about general knowledge and basics of manufacturing carsParticipated in Volkswagen training session under Sales and Services Department.Acquired skills of service and repair



Chicago rib house

• Waiter

  • Nov 2011 - Dec 2011



Acer

• Internship

  • Nov 2010 - Dec 2010

  Understand logistics process from order print, inventory transaction to invoicing Part of inventory optimization initiative through inventory level/stock check & reconciliation. Leant to assemble PC and installing software Understand logistics process from order print, inventory transaction to invoicing Part of inventory optimization initiative through inventory level/stock check & reconciliation. Leant to assemble PC and installing software