Experience

JAX Tyres & Auto

• Australia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• IT Helpdesk

  • Apr 2018 - Present



NCS Pte Ltd

• Release Management

  • Mar 2014 - Jan 2018

  Operations Support – Release Management (March 2014 – January 2018) Application: Unix, Tortoise SVN, Websphere, Solaris, Jenkins Project: Ministry of Education Responsibilities • Perform duties as a part of the release management team • Manage deployment process to local environments all the way to the live instance • Provide support during deployment to the live instance • Maintain the credibility of the codes in the repository via SVN Tortoise • Coordinate with different teams to ensure the deployment goes smoothly • Introduce processes that will help the project be more efficient • Make sure all serviceable by doing health monitoring on a daily basis • Apply latest security patches to all servers • Perform test scenarios for upcoming major enhancements • Provide deployment support to different teams within the project



DBS Bank

• Release Management

  • May 2012 - Mar 2014

  Release Management Support (May 2012 – March 2014) Applications: Unix, Clearcase, Clearquest, Websphere, PeopleSoft Responsibilities • Answer queries related to the current application being used • Provide efficient support during scheduled deployments • Be able to determine the impact of a change that will be implemented • Check and approve Change Requests that are assigned to the team • Implement the change and make sure that the steps are followed to the letter • Conduct knowledge transfer to new team members • Create applications that will help the team perform better • Create schedule for the team to ensure support hours are covered • Learn and keep up with the current technologies to provide better support



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Software Engineer

  • Aug 2006 - Mar 2012

  • Answer queries related to Portfolio Project Management and IT Governance. • Facilitates team meetings • Perform lead roles, monitors Biztalk teams to Argentina and India teams. • Conduct knowledge transfer to new team members • Monitor interfaces and to assure everything is working as it should. • Investigate new technologies and standards, documenting best practices and tutoring other members of the team • Ensure that software produced by the team is bug free and fully functional by peer review and extensive testing • Produce a sufficient level of documentation and training for the deployment and support of all new tools that are developed. • Support new service solutions • Application, test and hardware support • Prepare Test Plans (i.e., test script, test conditions, test data) • Perform coding and unit testing • Participate in deliverables review (e.g., design, code and test reviews) and address review points. • Perform Root Cause Analysis on issues and risks. • Provide necessary CMM - support documentation (i.e., impact entity list, technical specifications document) for deliverables • Participate in defect prevention activities (e.g., kickoff, identify defects/root causes/action plan, post mortems)



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Feb 2006 - Jul 2006

  • Front line support via live chat and telephones. • Troubleshooting a variety of technical and non-issues customers • Provide technical support for level one escalation issues via helpdesk • Performs miscellaneous job-related duties as assigned • Front line support via live chat and telephones. • Troubleshooting a variety of technical and non-issues customers • Provide technical support for level one escalation issues via helpdesk • Performs miscellaneous job-related duties as assigned