Experience

Onward
• Netherlands
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Logistics Coordinator

  • Aug 2022 - Present


Allen Lund Company

• Truck Transportation
• 400 - 500 Employee

• Transportation Broker

  • May 2019 - Aug 2022

• Transportation Broker in training

  • Apr 2018 - Aug 2022



MAXIMUS

• Australia
• Advertising Services
• 1 - 100 Employee

• Bilingual Contact Center Supervisor

  • Aug 2017 - Feb 2018

• Sr. Workforce Management Coordinator

  • Sep 2016 - Aug 2017

  • Create and maintain contact center shifts and schedules based on the tactical call forecast in WFM platform• Monitor all contact center queues and revise schedules in real-time to accommodate absenteeism, unexpected fluctuations in volume and changes to team schedules• Monitor service levels and productivity throughout each day and propose adjustments to work schedules to the WFM Manager when needed• Conduct analysis and recommend solutions to real time performance issues• Check arrival pattern shifts and measure forecasting, accuracy and schedule effectiveness to ensure performance goals are met • Provide feedback for the long-range forecasts for both call volumes and staff to ensure service goals are met• Propose optimal use of voluntary time off and overtime to the WFM Manager to achieve performance targets and, upon approval, notify supervisors and adjust schedules• Process PTO approvals and update schedules as necessary• Process all attendance issues, adjust schedules as necessary and elevate risk created by attendance issues• Update WFM platform to capture new hires, attrition, and monitor shrinkage• Provide training to supervisors in the use of WFM platform functions and interpretation of the data presented by the WFM platform• Perform other duties as assigned by leadership Show less

• Workforce Management Coordinator

  • Mar 2016 - Sep 2016

  I manage schedules for 200+ nurses, as well as general administrative assistant tasks for the Nursing Director.

• Bilingual Consumer Services Specialist IV

  • Jun 2015 - Mar 2016

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services• Respond to customer inquiries made via telephone and Web Chat tool, eGain, including handling multiple chat sessions at a time in a prompt, professional manner• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken using Siebel• Follow standard operating procedures to ensure consistency and accuracy• Address customers inquiries and resolve problems to ensure that appropriate changes are made• Refer unresolved customer grievances to designated departments for further investigation• Communicate with supervisor regarding any potential needs or concerns• Perform data entry accurately• Perform other duties as assigned by management Show less

• Bilingual Consumer Services Specialist III

  • Nov 2014 - Jun 2015

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken using Siebel• Access, read, and interpret data elements on all applicable MAXIMUS, NYHBE, and systems to provide support, resolve inquires, and process enrollments into Qualified Health Plans including plan changes, and dis-enrollments as well as educate callers.• Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs.• Process applications for health care coverage via the telephone including building tax household, household income, eligibility determination.• Assist Brokers & Navigators with inquiries & eligibility & enrollment issues as appropriate.• Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost.• Maintained updated knowledge of Insurance Affordability Programs & information required for eligibility.• Follow standard operating procedures to ensure consistency and accuracy.• Refer unresolved customer grievances to designated departments for further investigation.• Communicate with supervisor regarding any potential needs or concerns.• Perform data entry accurately.• Perform other duties as assigned by management. Show less



The Learning Tree Child Care Center

• United States
• Education Administration Programs
• 1 - 100 Employee

• Executive Assistant/Office supervisor

  • Jun 2014 - Nov 2014

  • Data entry • Filing, faxing, scanning, copying and other routine office duties • Tour prospective enrollments, and ensure that they do in fact enroll • Open the building and make sure that all rooms are safe for the entry of children • Ensure that every child is signed in by the person who brought them in • Accept and distribute breakfast, lunch and P.M. snack from distributor • Serve breakfast and lunch • Managed schedules for teachers and Educational Director • Assist teachers and other staff in any task they need my assistance in • Make sure bathrooms are stocked with toilet paper, paper towels and soap • Any other tasks the Educational Director asks of me Show less



Eli's Bread

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Collections Agent

  • Jul 2011 - Jun 2014

  • Review account and collect debt from all accounts under my care • Send out statements and reports regarding debts • Apply checks to accounts when they arrive and keep log of checks that arrive • Keep files on each account and keep contact information and copies of all paperwork sent to contact • Make spreadsheets with information necessary for certain accounts to be processed for payment • Answer phones when necessary; help person on line with any questions • Send faxes, emails (outlook), make copies, postage, general office duties • Submit invoices via Ariba.com with and without P.O. numbers for payment and used Walgreens.com to submit and receive payments as well • Perform miscellaneous tasks given by manager • Collect payment for product shipped. Maintain accounts current. Show less



The Center for Avian and Exotic Medicine

• United States
• Veterinary Services
• 1 - 100 Employee

• Receptionist

  • Aug 2010 - May 2011

  • Greeted clients • Answered multi-line phones • Provided office support including but not limited to faxing, copying, filing, mailing, and sorting mail etc. • Prepared and maintained medical records, Large amount of data entry • Used the Infinity Impro-med system to schedule and check in appointments, schedule boarding stays, take payments, print certificates and print client mailing lists • Sent out reminder, welcome, and sympathy cards to all clients • Kept waiting area clean and presentable (including decorating) • Made sure to keep track of all lab testing that was sent out to different labs • Kept record of all pets adopted • Used Zoasis system to retrieve lab results for patients • Receive deliveries, and schedule pick-ups with FEDEX • Any other misc. tasks and projects given by doctors and management Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Oct 2009 - Jan 2010

  • Greeted and help customers • Sales (cell phone plan, accessories, etc.) • Used outlook • Greeted and help customers • Sales (cell phone plan, accessories, etc.) • Used outlook



Aaron School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• School Receptionist

  • Jan 2009 - Sep 2009

  • Answered multi-line school phones and handled parent inquiries • Provided office support including faxing, filing, mailing, mail distribution, etc. • Ordered office supplies and maintained inventory • Oversaw front desk appearance • Managed NPSIS (Non-Public School Information System) Transportation System • Wrote busing violations on NPSIS website • Made faculty ID cards • Distributed visitor passes and keep record of visitors within the building • Filed student documentation • Dispensed supplies for teachers • Created and updated outlook distribution lists • Managed schedules for Director and Assistant Director • Kept notices and signs up to date • Solved problems quickly • Kept catalogs and brochures presentable • Kept a log for signing out certain items • Made ID cards for student teachers, volunteers and interns. • Distributed late passes for tardy children • Distributed visitor passes and keep record of visitors within the building. • Filed student documentation. • Dispensed supplies for teachers. • Created and updated outlook distribution lists. • Synchronized clocks and phones. • Followed through with sickness procedures. • Fixed Printer/Copiers, and placed service calls if needed. • Kept notices and signs up to date. • Solved problems quickly. • Kept catalogs and brochures presentable. • Kept a log for signing out certain items. Show less



The Animal Medical Center

• United States
• Veterinary
• 200 - 300 Employee

• Client Service Representative

  • Sep 2006 - Oct 2008

  • Filed all necessary paperwork into correct medical record for each client including deceased records. • Prepared and maintained medical records using numerical system for filing. • Extensive data entry during registration using the AS 400 system. • Ordered office supplies and maintain inventory. • Answered multi-line phones, and transferred calls to where they need to go. • Did all faxing, copying and mail distribution. • Pulled all requested records and maintained list of signed out records. • Checked constantly for misfiled records. • Checked for all records for daily appointments. • Constantly maintained records both on the second and seventh floors. • Did monthly purging of five-year records. • Took records to pharmacy when requested. • Helped pull files for client service representatives when it is busy. • Assisted doctors when they need anything that I can help them with including but not limited to translation. • Carried out any other duties requested by supervisor or managers. Show less