Experience

Hayes Mansion San Jose, Curio Collection by Hilton
• United States
• Hospitality
• 1 - 100 Employee
• Task Force Catering Sales

  • Jun 2021 - Present

Sheraton Park Hotel at the Anaheim Resort, CA
• Task Force Sales Manager

  • Jul 2019 - Jan 2020

Doubletree by Hilton, Downtown Los Angeles
• United States
• Hospitality
• 1 - 100 Employee
• Task Force Sales Manager

  • Apr 2019 - Jun 2019

Sheraton Fisherman’s Wharf, San Francisco, CA
• Task Force ADOS

  • Feb 2019 - Mar 2019

The Liberty, A Marriott Luxury Collection Hotel
• Task Force Sales

  • Dec 2018 - Jan 2019


Sheraton Gateway Los Angeles Hotel, LAX

• Sr. Group Sales Manager

  • Jan 2011 - May 2018

  Full-service property with 802 guest rooms and 50,000 square feet of gathering space. Representing full-service property with 802 guest rooms and 50,000 square feet of function space Achieving sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, customer-service standards, resolving problems, completing audits, identifying trends and implementing change Identify sales opportunities by identifying consumer requirements; defining markets competitor's share, and competitor's strengths and weaknesses and targeted market share Sustains rapport with target accounts by making periodic visits; exploring specific needs; obtaining new opportunities. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations



Kyoto Grand Hotel and Gardens, Downtown Los Angeles

• Sr. Group Sales Manager

  • Jan 2009 - Jan 2011

  Full-service Crestline property with 436 guest rooms and 30,000 square feet of function space. Representing full-service Crestline property with 436 guest rooms and 30,000 square feet of function space Established and penetrated association and government markets to maximize revenue opportunities in sleeping rooms, public meeting space and food and beverage Aggressively pursue all appropriate opportunities for outside customer solicitation and relationship building including: Outside Sales Calls, Los Angeles City Events, Local and National Trade Show Events Developed and maintaining relationships with LA Inc., to ensure property involvement in group blocks and increase market share Managing strategic partnerships with third-party meeting solutions companies to drive increase revenue Responsible for assessing hotel strengths and area to improve vs. competition with result driven suggestions and SMART plans Assist in establishing marketing focus for Group Bookings segment



Hilton Pasadena

• Hospitality
• 1 - 100 Employee

• Sr. Group Sales Manager

  • Jan 2008 - Jan 2009

  Full-service Hilton property with 296 guest rooms and 30,000 square feet of function space. Representing full-service Hilton property with 296 guest rooms and 30,000 square feet of function space Penetrated state association and government markets to maximize revenue opportunities in sleeping rooms, public meeting space and food and beverage Developed and maintaining relationships with Pasadena Convention & Visitors Bureau and LA Inc., to ensure property involvement in citywide room blocks Managing strategic partnerships with third-party meeting solutions companies to drive increase revenue Assist in establishing marketing focus for Group Bookings segment Achieved 135.1% ($811,097) of guest room revenue goal and 107.6% ($294,001) of food & beverage/meeting room rental goal in 2008, despite decline in market



Radisson Hotel - LAX

• Senior Group Sales Manager

  • Jan 2006 - Dec 2007

  Full-Service property with 580 guestrooms and 42,000 square feet of function space. Assist Director of Sales in day-to-day operations Providing leadership to all Sales Managers Train all new Sales Managers Responsible for large groups (60+ on peak nights, all markets, 580 room Hotel) Conduct daily solicitation calls for new business development and account maintenance Full-Service property with 580 guestrooms and 42,000 square feet of function space. Assist Director of Sales in day-to-day operations Providing leadership to all Sales Managers Train all new Sales Managers Responsible for large groups (60+ on peak nights, all markets, 580 room Hotel) Conduct daily solicitation calls for new business development and account maintenance



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Director of Sales

  • Jan 2006 - Jan 2007

  Extend Stay property with 200 suites Oversee the daily sales operations of the hotel Prepare month end and ten-day forecast reports Conduct daily solicitation calls for new business development and account maintenance with current clients Assist General Manager and Director of Revenue Management with monthly forecasting Extend Stay property with 200 suites Oversee the daily sales operations of the hotel Prepare month end and ten-day forecast reports Conduct daily solicitation calls for new business development and account maintenance with current clients Assist General Manager and Director of Revenue Management with monthly forecasting



Sheraton Suites Fairplex

• Senior Group Sales Manager

  • Jan 2004 - Jan 2006

  Full-Service Sheraton property with 247 all suites and 11,000 (on site) 230,000 (Fair grounds) square feet of function space. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication, participate in daily business review meeting, Pre and Post event meetings, sales training and other sales-related meetings as required Assist General Manager, Director of Sales, and the Director of Revenue Work with other departments within the hotel to provide quality service to customers Attend trade shows, community events and industry meetings



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Group Sales Manager

  • Jan 2000 - Jan 2004

  Full-Service property with 152 guestrooms and 3,500 square feet of function space. Oversee the daily sales operations of the hotel and prepared month end reports Developed growth and evolution plan to increase gross operating profits through new business activities Responsible for assessing hotel strengths and area to improve vs. competition with result driven suggestions and SMART plans Solicit, confirm and maximize business in target market segments to exceed budgeted revenue and profit margins



Wilson World Hotel & Suites

• Senior Group Sales Manager

  • Jan 1999 - Jan 2000

  Full-Service property with 524 all suite and 35,000 square feet of function space. Developed market strategies and sales planning Generated outside sales and marketing of sub-markets Maintained aggressive presence in SMERF/Corporate market through active phone solicitation and personal visits Component line budgeting, statistics analysis for corporate reporting Full-Service property with 524 all suite and 35,000 square feet of function space. Developed market strategies and sales planning Generated outside sales and marketing of sub-markets Maintained aggressive presence in SMERF/Corporate market through active phone solicitation and personal visits Component line budgeting, statistics analysis for corporate reporting



Hampton

• United Kingdom
• Design
• 1 - 100 Employee

• Front Office Manager/Sales & Catering Coordinator

  • Jan 1996 - Jan 1999

  Limited property with 130 guestrooms Trained all front desk new employees Maintained high levels of guest satisfaction from arrival to departure Compiled historical sales data to assist sales managers in identifying new and repeat business opportunities, resulting in increased group room nights, revenue and average rate for group Assisted with RFP and SRP corporate accounts process Limited property with 130 guestrooms Trained all front desk new employees Maintained high levels of guest satisfaction from arrival to departure Compiled historical sales data to assist sales managers in identifying new and repeat business opportunities, resulting in increased group room nights, revenue and average rate for group Assisted with RFP and SRP corporate accounts process