Experience

Peach Aviation

• Japan
• Airlines and Aviation
• 100 - 200 Employee

• Airport Standards Specialist

  • Mar 2017 - Present



V Air Corporation

• Taiwan
• Airlines and Aviation
• 1 - 100 Employee

• Ground Operations Manager

  • May 2015 - Oct 2016

  *Monitor and support the On-Time performance of daily operationCommunication with all related parties (including GHA, Airport Authority, passengers and other applicable vendors), support disruption handling. Review daily reports, irregularity and incident reports and take appropriate actions.*Safety and SecurityHandle and report all security and safety matters occurs at ports and report to V Air within the required time frame. Commence all operations in a safe and secure manner in compliance with the national regulations and company policies. *New port survey, readiness and training, launchIn charge of Ground Operations training including Policy/Ramp/Check-in system/Ticketing sales. Delivering and implementation of V Air Ground operations policies and procedures including service standards, passenger check-in, ramp operations, cargo operations and Customs, immigration and Quarantine requirements. *Administration supportLiaise with related authorities and GHA on payment and all necessary arrangement.Mentoring new administration staff.



Taipei Inn Group

• Executive supervisor

  • Jul 2008 - Jan 2014

  *Monitoring and support daily operation *VIP guest reception*Receptionist training*Housekeeper training*Cost conscious operations monitoring*Marcom, planning and social media marketing *Customer service and ensure customer satisfaction *Monitoring and support daily operation *VIP guest reception*Receptionist training*Housekeeper training*Cost conscious operations monitoring*Marcom, planning and social media marketing *Customer service and ensure customer satisfaction



Thai Airways International

• Thailand
• Airlines and Aviation
• 700 & Above Employee

• Flight Coordinator

  • Jul 2006 - Apr 2007

  *Daily operation monitoring including check-in/boarding/ramp loading/baggage handling*Disruption handling and arrangement *Training support and monitor ground agent's performance*Attend monthly meetings and airport administration as necessary.*Ensure customer satisfaction *Daily operation monitoring including check-in/boarding/ramp loading/baggage handling*Disruption handling and arrangement *Training support and monitor ground agent's performance*Attend monthly meetings and airport administration as necessary.*Ensure customer satisfaction



TransAsia Airways

• Airlines and Aviation
• 1 - 100 Employee

• Ground crew

  • Dec 2003 - Jun 2006

  *Checking/boarding passengers in for flights.*Re-routing or re-booking passengers whose flights have been cancelled or delayed.*Assisting disabled passengers or those traveling with young children/infant.*Giving passengers up-to-date information on flights.*Disruption handling and arrangement*Delivering high levels of customer service to passengers. *Checking/boarding passengers in for flights.*Re-routing or re-booking passengers whose flights have been cancelled or delayed.*Assisting disabled passengers or those traveling with young children/infant.*Giving passengers up-to-date information on flights.*Disruption handling and arrangement*Delivering high levels of customer service to passengers.