Experience

iLAB

• France
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Director, SQA Service Delivery

  • Mar 2022 - Present

• Program Manager / Service Delivery Manager, Quality Assurance

  • Feb 2015 - Apr 2022

  Quality Assurance/Program/Site/Service Delivery Management for multiple projects on client engagements. Responsibilities include:• Directing multiple client projects while simultaneously Site Manager for an additional client project • Management of testing processes and testing assignments• Implementation of best practices and testing procedures• Management of testing resources / teams around the globe• New business / Service Delivery Management• Risk and issue management• Human resource management• Direct liaison between iLAB, client and employees• Handle customer / client issues on behalf of iLAB• Manage test team’s career path and conduct performance appraisal• QA coordination of continuous overlapping releases under highly aggressive timelines Show less



ProTrans International

• Germany
• Transportation, Logistics, Supply Chain and Storage

• IT QA Manager

  • Nov 2006 - Jan 2015

  Information Technology Quality Assurance Manager and originator (encompassing the following roles at various times: Quality Assurance Manager, IT Technical Trainer / Instructional Design Manager, Release Manager, and Help Desk Support Manager) for an Indianapolis based Logistics Company working with the following tools and technologies: Testing Tools: Microsoft Test Manager / Testing Anywhere Operating System: Windows Database: SQL Server Web Technology: .NET Tools and Applications: Microsoft Office Suite, Visual Studio Team Foundation Server, SharePoint Quality Assurance Managerial role: • Using the AGILE development methodology, manage and coordinate a Quality Assurance Testing Team responsible for numerous internal and third party applications • Manage the overall QA Process consisting of the Analysis, Design, Implementation, and Support of each application • Coordinate System, Integration, Functional, Regression, User Acceptance / Business, and End-to-End Testing IT Technical Trainer / Instructional Designer Managerial role: • Manage and coordinate a team responsible for the creation and implementation of systems training to the organization • Manage the process for the design and maintenance of user guides, installation guides, and user training materials following the ADDIE methodology • Manage the delivery of training to the organization via Instructor Led, Virtual, and eLearning Training Release Managerial role: • Manage the scheduled releases for the following environments: Stage, Training, Pre-Production, and Production • Manage the change communication to the organization • Support the application(s) post release Help Desk Support Managerial role: • Manage and coordinate a Help Desk Support Team responsible for addressing users systems issues • Analyze repeat issues for needed modifications to systems or coordinate training for misconception of issues Show less



Eliassen Group

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Lead

  • May 2005 - Oct 2006

  Company: Eli Lilly and Company, Indianapolis, IN (Consultant) Test Lead Consultant on a project at Eli Lilly and Company within the Demand It Information Technology department at Intech Park. Main role consisted of the coordination of the End-to-End testing efforts for approximately 25 Lilly systems, including all of the testing resources within those systems that interacted within the Eli Lilly’s sales forces. Coordination of the various systems’ Production Support Representatives, as well as the Business Support Representatives, for testing/verifying needs within each step of the End-to-End processes. Responsibilities: • Creation of Test Plans and Test Summary Reports for each phase of the project • Management of daily Stand-Up Meetings for the entire project team • Coordination of testing efforts between off-shore and on-site testing groups • Interpretation of the impact analysis documentation to support the various systems and the project needs from Design and Requirement Specifications documents • Organization of all QA activities: Informal Integration Testing, Formal System Testing, End-to-End, Regression Testing, Use Case creation, test step tracking, results reporting, and defect tracking using Mercury Test Director • Collaboration with Developers, business Subject Matter Experts, and various levels of Management for Eli Lilly • Knowledge of testing in UNIX and AIX Show less



Quality Assured Consulting, LLC (Owner)

• QA Lead / Coordinator

  • Mar 2003 - May 2005

  Testing Analyst - Consultant Company: Bucher and Christian, Indianapolis, IN (4/2004 to 5/2005) Test Analyst on an out-sourced Data Integrity project at Eli Lilly and Company within the Demand It Information Technology department at Intech Park. Responsibilities: • Creation of manual test scripts from Design documentation and Requirements Specifications documents • Organization and management of QA activities: Informal Integration Testing, Formal System Testing, End-to-End Testing, Regression Testing, back-end Batch Testing, reporting and documenting issues using Rational Clear Quest Defect Tracking and Mercury Test Director Automated Testing Tool • Daily collaboration with Developers and Project Managers at Eli Lilly ------------------------------------------------------------------------------------------------------------- QA Lead / Coordinator - Consultant Company: Meritage Technology, Indianapolis, IN (3/2003 to 4/2004) QA Lead Coordinator on a logistics web project for the company Caterpillar. Responsibilities: • Creation of manual test scripts from Software Requirements Specifications and Use Case documents • Management of four QA Team professionals • Creation of Test Plans, Test Results Reports, and Defect Tracking • Organization and management of Formal Testing activities: System, Integration, and Regression Testing • Modification of Requirement Documents and Use Cases for testing purposes and validation • Daily collaboration with Business Clients, Developers, and Project Managers for Meritage and Caterpillar Show less



Crosspoint Technologies

• IT Services and IT Consulting

• Quality Assurance Lead

  • Aug 2001 - Mar 2003

  Company: Eli Lilly and Company, Indianapolis, IN (Consultant) Test Lead / QA Coordinator Consultant on a variety of projects [Medical Devices I, CIOMS I & II, Unified Search Tool, ATP/PPD, RCOS Regression Testing, Assembler Regression Testing, Slammer, Bulk Imaging, Devices II, EEICSR/E-Subs, corresponding Change Requests, and related smaller projects] within the Regulatory IT department at Eli Lilly's Corporate Offices. Responsibilities: • Organization of Platform Testing (Windows 2000, Windows NT, and Windows 98) for various applications • Creation of manual test scripts from Software Requirements Specifications and Use Case documents • Creation of Test Plans, Test Results Reports, and Defect Tracking • Organization and management of Testing activities • Modification of Requirement documents and Use Case documents for testing purposes and validation • Daily collaboration with Business Clients, Developers, and Project Managers for Eli Lilly Show less