Experience

Wisconsin State Fair Park

• United States
• Entertainment Providers
• 1 - 100 Employee

• Security/Public Safety

  • Aug 2004 - Present

  • Direct and supervise security/public safety staff in the performance of their duties • Manage, coach and conduct reviews, incident reports and employee’s performance evaluations • Patrol premises to prevent and detect signs of intrusion and ensure security of doors and gates • Circulate among patrons to preserve order and protect property and fellow patrons. Escort patrons and vehicles• Assist law enforcements officers with incidents, crowd control and surveillance of public events• Supervise events including scheduling and training of staff & dispatching of duties • Schedule and conduct interviews• Taking of meeting minutes and retaining of information• Create and produce job descriptions for the Security/Public Safety Team• Answer incoming calls for the Public Safety Department• Assist Secretary in Administrative Duties for the Public Safety DepartmentAdditional Responsibilities and Accomplishments Excellent listening skills and the ability to articulate concerns and frustrations of employees and patrons. Ability to understand and respond clearly to employees and patrons in a dynamic, fast-paced environment while promoting a quality image of the Wisconsin State Fair. Ability to “think out of the box” to generate innovative process improvements to insure the safety for all. Ability to quickly evaluate alternatives and decide on a plan of action. Excellent reporting, written and verbal skills. Show less

• Operations

  • Mar 1988 - Present

  Operations Support /Correspondence Triage Specialists April 1, 2011-Present• Manage, monitor and maintain team email boxes and/or work flow queues • Monitor work volumes to meet established team goals• Research recorded calls for Director, Legal Department, Underwriters and Correspondent Department• Validate deployment information for new products/applications to ensure release of accurate information• Creating, maintaining and entering of correspondence appeals and referrals information accurately and efficiently into the data base • Set up and distribution of files for panel member reviews and processing of rescission files• Support Market Conduct and Compliance area for research and projects• Gather information and running queries for the Operations Department and Agent Quality area• Run reports for area Directors and Management• Set up meetings and take meeting minutes• Analyze information and problem solve • Identify a wide variety of correspondence, research claims and correspondence history to determine appropriate categorization and routing of correspondence, create correspondence record and distribute electronically to appropriate personnel. Research claims status inquiries, correspondence history and respond to providers • Generate requests for additional information relating to incomplete claim submissions and non-standard billing • Identify and reroute non-claims related correspondence Additional Responsibilities and Accomplishments Developing documentation and implementation of new processes and procedures for Voice Print System, Lab and Exam Results and Policy Viewer Training. Additional positions include:Underwriting Technician/Assistant, Underwriting Service Representative, Individual Medical Underwriter Show less