Director of Operations And Business Development

• Oct 2022 - Present

Client Care Manager

• Oct 2019 - Oct 2022

General Manager

• Oct 2015 - Sep 2019

Intake Coordinator

• Jan 2015 - Nov 2015

- Supports CHS’s mission, values and strategic goals and high standards of Customer Service. - Acts as initial service ambassador to referral sources, physicians, clients, families and other external customers providing the highest quality service. - Responsible for the complete, accurate and timely registration of clients to ANC, including but not limited to demographic information, payor information, service needs, etc. - Responsible for the initial entry, verification and maintenance of information regarding new clients in all applicable computer software programs. - Performs all necessary operational verifications to ensure compliance with regulatory, operational and financial requirements, including but not limited to eligibility for requested service, payor verification/authorization, etc. - Provides verbal and or written information on home care and community services available. - Works with Branch and Support Services associates to ensure al linitial client information is correct for clinical services and monthly billing. - Assists in training new personnel as requested by management - Performs office functions such as payroll. - Executes special projects assigned by the Director, Operations. - Responsible for admission reports and accurate assignments to varies teams. - Assist all CRT’s in complying accurate referrals from hospitals and physician’s office’s. Show less

Director Of Operations

• Mar 2014 - Jan 2015

- Oversee Operational summaries; Patient Census, Discharges and Admissions, Insurance Authorizations, Financial Reports, Growth and Marketing. - Responsible for accurate and timely payroll processing and approval. - Review Critical Data on a daily basis working closely with the Regional Director and address/effect any change related to any issue observed. - Review RN Case Manager Productivity with Clinical Director. - Assign all new Start of Cares and Follow through with RN Case Managers. - Responsible for leading Daily Stand up call with all staff. - Provide accurate On-Call documentation as well as provide coverage as AOC. - Overseeing that all therapy visits are entered correctly into McKesson and approve - invoice for payment. - Oversee communication of office including, but not limited to field staff and contracted entities. - Assist in creating, implementing, and maintaining company policies and procedures in accordance with state and federal regulations. - Create and implement scheduling of staff as assigned - Establish and maintain assigned files in an orderly, complete and confidential manner, as applicable. - Establish and maintain tracking systems for company requirements (i.e. license renewals, contracts, client information, etc.) and provide notification, as applicable. - Assist in creating and implementing contracts with outside entities in compliance with federal and state regulations. - Create, implement and maintain policies and procedures that ensure a professional and productive work environment, as approved by management. - Assure an organized and controlled manner of medical and office supplies. - Attend and participate and implement training and meetings as requested to stay abreast of company issues, policy and procedure changes - Assisted with team members in the successful accreditation of ACHC. Show less