Sherry Garcia-Medeiros
Lead Customer Service Representative at Oberon Company- Claim this Profile
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Portuguese Limited working proficiency
Topline Score
Bio
Amy Donahue
Sherry is extraordinary at Customer Service. She's been working with many of the same clients for many years and cares about taking care with their orders. A lot of intricate technical knowledge is involved in the products Oberon manufactures, and Sherry has learned the product lines in great detail. On the flip side, she can explain the products so a novice in the market will understand. She was a great co-worker. I respected her work ethic, intelligence and over-all pleasant and fun nature.
Amy Donahue
Sherry is extraordinary at Customer Service. She's been working with many of the same clients for many years and cares about taking care with their orders. A lot of intricate technical knowledge is involved in the products Oberon manufactures, and Sherry has learned the product lines in great detail. On the flip side, she can explain the products so a novice in the market will understand. She was a great co-worker. I respected her work ethic, intelligence and over-all pleasant and fun nature.
Amy Donahue
Sherry is extraordinary at Customer Service. She's been working with many of the same clients for many years and cares about taking care with their orders. A lot of intricate technical knowledge is involved in the products Oberon manufactures, and Sherry has learned the product lines in great detail. On the flip side, she can explain the products so a novice in the market will understand. She was a great co-worker. I respected her work ethic, intelligence and over-all pleasant and fun nature.
Amy Donahue
Sherry is extraordinary at Customer Service. She's been working with many of the same clients for many years and cares about taking care with their orders. A lot of intricate technical knowledge is involved in the products Oberon manufactures, and Sherry has learned the product lines in great detail. On the flip side, she can explain the products so a novice in the market will understand. She was a great co-worker. I respected her work ethic, intelligence and over-all pleasant and fun nature.
Credentials
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WordPress Ecommerce: WooCommerce
LinkedInApr, 2021- Oct, 2024 -
WordPress: SEO
LinkedInApr, 2021- Oct, 2024
Experience
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Oberon Company
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India
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Legal Services
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1 - 100 Employee
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Lead Customer Service Representative
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May 2001 - Present
Provide excellent customer service to clients, assisting customer with a wide variety of inquiries relating to products as well as account information.Able to utilize various software programs including accounting software for data entry and billing (Global Shop Solutions), MS Office, Online Synchronization programs, and Government applications (PIEE, DIBBS, FBO,VSM,VIM). Manage orders and billing utilizing electronic data interface programs such as SPS Commerce and Amazon.Work with couriers and freight forwarders in the routing of goods in the US and internationally.Following orders through the factory to ensure timely shipments.Familiar with Wide Area Work Flow government billing system along with bidding boards DLA Internet Bid Board System (DIBBS), Navy Electronic Commerce Online (NECO), and Federal Biz Ops (FBO).Process credit applications for new accounts. Able to operate a multiple line phone and direct call to the appropriate person as well as utilize various office equipment, quick on the computer.Assist customers through online live website chats. Quick and eager learner, ready to get the job done.
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Satkin Mills, Inc
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United States
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Public Safety
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1 - 100 Employee
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Office Assistant
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Jan 1999 - Jan 2001
Ability to problem solve, and make decisions, with regards to billing, shipping and routing of goods through the system and to clientsGreeted phone calls and visiting clients as representative of the companyAbility to utilize various office equipment to include computer software programs (Microsoft Word & Excel) Ability to problem solve, and make decisions, with regards to billing, shipping and routing of goods through the system and to clientsGreeted phone calls and visiting clients as representative of the companyAbility to utilize various office equipment to include computer software programs (Microsoft Word & Excel)
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Animal Advocates
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United States
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Non-profit Organizations
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1 - 100 Employee
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Clerical Assistant
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Jun 1999 - Aug 1999
Organized and maintained mailing lists of all company clients as well as patient recordsGreeted clients by phone and in person in emergency situationsOperated various types of office equipment Organized and maintained mailing lists of all company clients as well as patient recordsGreeted clients by phone and in person in emergency situationsOperated various types of office equipment
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Education
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2012 - 2016
University of Massachusetts Dartmouth
Bachelor's Degree, Liberal Arts and Sciences: Literature and Criticism and Anthropology -
2009 - 2012
Bristol Community College
Associate in Humanities: Professional, Liberal Arts & Sciences; Humanities Option -
2004 - 2004
2003 Rockhurst University Continuing Education Center
Knock your Socks Off Customer Service Certificate, Customer Service -
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New Bedford High School
Community
