Experience

Smith Consulting Group
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Senior Solution Consultant

  • Oct 2023 - Present


Self-Employed

• Real Estate
• 1 - 100 Employee

• Financial Services Consultant

  • Aug 2019 - Present

  Retired bank operations expert. Experienced with conversion activities, identifying business requirements, compliance/regulatory needs, identifying operational efficiencies, procedural documentation. Consulted for a processor identifying and building AI knowledge base for a mortgage document processing company. Retired bank operations expert. Experienced with conversion activities, identifying business requirements, compliance/regulatory needs, identifying operational efficiencies, procedural documentation. Consulted for a processor identifying and building AI knowledge base for a mortgage document processing company.



OppFi

• United States
• Financial Services
• 200 - 300 Employee

• Business Consultant

  • May 2023 - Sep 2023

  Responsibilities-Identified documented procedures for all operational business units Created an online index of procedures for sr. management Validated written procedures to existing flowcharts. Re wrote sequential procedures for processing loan applications to align with the flow of the functional systemic process. Made recommendations to management on automating functionality and enhancing field input in the core application system with the outcome to create a more efficient… Show more Responsibilities-Identified documented procedures for all operational business units Created an online index of procedures for sr. management Validated written procedures to existing flowcharts. Re wrote sequential procedures for processing loan applications to align with the flow of the functional systemic process. Made recommendations to management on automating functionality and enhancing field input in the core application system with the outcome to create a more efficient process flow for back office operational teams. Show less Responsibilities-Identified documented procedures for all operational business units Created an online index of procedures for sr. management Validated written procedures to existing flowcharts. Re wrote sequential procedures for processing loan applications to align with the flow of the functional systemic process. Made recommendations to management on automating functionality and enhancing field input in the core application system with the outcome to create a more efficient… Show more Responsibilities-Identified documented procedures for all operational business units Created an online index of procedures for sr. management Validated written procedures to existing flowcharts. Re wrote sequential procedures for processing loan applications to align with the flow of the functional systemic process. Made recommendations to management on automating functionality and enhancing field input in the core application system with the outcome to create a more efficient process flow for back office operational teams. Show less



Ocrolus

• United States
• Financial Services
• 300 - 400 Employee

• Business Consultant

  • Jan 2021 - Nov 2021

  Contracted Consultant-Mortgage Document Processing Responsibilities-Trained back office processors on identification and classification of mortgage documents Created online repository of mortgage documents categorizing names, aliases and definitions of each Created documentation of mortgage document process flows, disciplinary action steps and of quality process flows to use as a baseline for work standards Acted as liaison between back office mortgage processors and middle… Show more Contracted Consultant-Mortgage Document Processing Responsibilities-Trained back office processors on identification and classification of mortgage documents Created online repository of mortgage documents categorizing names, aliases and definitions of each Created documentation of mortgage document process flows, disciplinary action steps and of quality process flows to use as a baseline for work standards Acted as liaison between back office mortgage processors and middle management Show less Contracted Consultant-Mortgage Document Processing Responsibilities-Trained back office processors on identification and classification of mortgage documents Created online repository of mortgage documents categorizing names, aliases and definitions of each Created documentation of mortgage document process flows, disciplinary action steps and of quality process flows to use as a baseline for work standards Acted as liaison between back office mortgage processors and middle… Show more Contracted Consultant-Mortgage Document Processing Responsibilities-Trained back office processors on identification and classification of mortgage documents Created online repository of mortgage documents categorizing names, aliases and definitions of each Created documentation of mortgage document process flows, disciplinary action steps and of quality process flows to use as a baseline for work standards Acted as liaison between back office mortgage processors and middle management Show less



Synchrony

• Georgia
• Business Consulting and Services

• Vice President-Build and Simplification Leader

  • Feb 2014 - Aug 2019

  Responsibilities-Lead all activities for the business conversion/migration/integration to a new banking platform. Subject matter expert on Fiserv core banking platform and ancillary applications: Signature, Aperio, Cash Edge (Compass), Connected Teller, IP/SCO, Nautilus and Doc Plus. Identified field by field business requirements required to convert from Fidelity (FIS Profile) core banking platform to Fiserv (Signature) core platform inclusive of all ancillary integrated Fiserv and non-Fiserv… Show more Responsibilities-Lead all activities for the business conversion/migration/integration to a new banking platform. Subject matter expert on Fiserv core banking platform and ancillary applications: Signature, Aperio, Cash Edge (Compass), Connected Teller, IP/SCO, Nautilus and Doc Plus. Identified field by field business requirements required to convert from Fidelity (FIS Profile) core banking platform to Fiserv (Signature) core platform inclusive of all ancillary integrated Fiserv and non-Fiserv applications. Oversaw the ongoing operational management for all Fiserv applications which included defect management; business liaison troubleshooting issues with IT. Business partner to IT/enterprise management on all strategic projects having potential impacts to Fiserv applications and deposits organization, provided approval on user acceptance test scenarios and final reviewer/approver of all UAT tests performed. Show less Responsibilities-Lead all activities for the business conversion/migration/integration to a new banking platform. Subject matter expert on Fiserv core banking platform and ancillary applications: Signature, Aperio, Cash Edge (Compass), Connected Teller, IP/SCO, Nautilus and Doc Plus. Identified field by field business requirements required to convert from Fidelity (FIS Profile) core banking platform to Fiserv (Signature) core platform inclusive of all ancillary integrated Fiserv and non-Fiserv… Show more Responsibilities-Lead all activities for the business conversion/migration/integration to a new banking platform. Subject matter expert on Fiserv core banking platform and ancillary applications: Signature, Aperio, Cash Edge (Compass), Connected Teller, IP/SCO, Nautilus and Doc Plus. Identified field by field business requirements required to convert from Fidelity (FIS Profile) core banking platform to Fiserv (Signature) core platform inclusive of all ancillary integrated Fiserv and non-Fiserv applications. Oversaw the ongoing operational management for all Fiserv applications which included defect management; business liaison troubleshooting issues with IT. Business partner to IT/enterprise management on all strategic projects having potential impacts to Fiserv applications and deposits organization, provided approval on user acceptance test scenarios and final reviewer/approver of all UAT tests performed. Show less



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Business Requirements Leader

  • Feb 2012 - Feb 2014

  Responsibilities-Lead the effort to identify, document, validate and implement the business requirements to build a core banking platform necessary to launch a de nova Internet and Call Center bank. Subject matter expert on requirements gathering for deposit products, customer and interfacing system functionalities; facilitated and managed the active participation of business partners in scope of requirements gathering; and managed external vendor relationships for business requirements… Show more Responsibilities-Lead the effort to identify, document, validate and implement the business requirements to build a core banking platform necessary to launch a de nova Internet and Call Center bank. Subject matter expert on requirements gathering for deposit products, customer and interfacing system functionalities; facilitated and managed the active participation of business partners in scope of requirements gathering; and managed external vendor relationships for business requirements functionality. Lead a team who developed end-to-end operational processes for call center and back office staff, validated operational functionality for all customer facing touchpoints and oversaw user acceptance testing from a business requirements perspective. Show less Responsibilities-Lead the effort to identify, document, validate and implement the business requirements to build a core banking platform necessary to launch a de nova Internet and Call Center bank. Subject matter expert on requirements gathering for deposit products, customer and interfacing system functionalities; facilitated and managed the active participation of business partners in scope of requirements gathering; and managed external vendor relationships for business requirements… Show more Responsibilities-Lead the effort to identify, document, validate and implement the business requirements to build a core banking platform necessary to launch a de nova Internet and Call Center bank. Subject matter expert on requirements gathering for deposit products, customer and interfacing system functionalities; facilitated and managed the active participation of business partners in scope of requirements gathering; and managed external vendor relationships for business requirements functionality. Lead a team who developed end-to-end operational processes for call center and back office staff, validated operational functionality for all customer facing touchpoints and oversaw user acceptance testing from a business requirements perspective. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Business Transformation Leader

  • Jan 2006 - Feb 2012

  Responsibilities- Managed requirements gathering for the conversion off the Fiserv Signature core banking platform to Finacle, (InfoSys de nova US banking system), facilitated requirements gathering for retail branch customer, deposit and lending products. Identified as the retail branch subject matter expert on product attributes, processes, compliance requirements, provided guidance for overall US banking needs, participated in developing/validating of end-to-end branch operational processes… Show more Responsibilities- Managed requirements gathering for the conversion off the Fiserv Signature core banking platform to Finacle, (InfoSys de nova US banking system), facilitated requirements gathering for retail branch customer, deposit and lending products. Identified as the retail branch subject matter expert on product attributes, processes, compliance requirements, provided guidance for overall US banking needs, participated in developing/validating of end-to-end branch operational processes and validated all functionality met US regulatory and compliance requirements. VP Branch Manager Responsibilities-Managed retail branch bank, back office operations center and National IRA processing teams. Lead business partner on key strategic projects for the National Bank. Oversaw branch sales, operations, compliance, SOX, income, expense, loss management.

• Vice President-Branch Manager

  • Jul 2006 - Jan 2012

  Managed the retail bank and back office operations center. Selected, (on rotation assignment), to represent the retail banking interests as subject matter expert during the requirements gathering phase of the bank transformation initiative. Lead business partner on key strategic projects for the National Bank. Oversight of branch sales, operations, compliance, SOX, income, expense, loss management. Facilitated ongoing deposit growth in excess of $3BB, includes $353MM in IRA growth. Developed… Show more Managed the retail bank and back office operations center. Selected, (on rotation assignment), to represent the retail banking interests as subject matter expert during the requirements gathering phase of the bank transformation initiative. Lead business partner on key strategic projects for the National Bank. Oversight of branch sales, operations, compliance, SOX, income, expense, loss management. Facilitated ongoing deposit growth in excess of $3BB, includes $353MM in IRA growth. Developed, implemented, launched, managed the National Bank IRA process. Integrated automated IRA functionality into software applications, managed the National Bank IRA team. Invoked upgrades to the deposit processing application infrastructure, electronic capture initiative and Internet Banking platform. Collaborated as business lead on strategic business initiatives to identify operational efficiencies and increase revenue stream.



E*TRADE from Morgan Stanley

• Financial Services
• 700 & Above Employee

• Sr Manager, Strategic Planning and Reporting

  • Jan 2003 - Dec 2005

  Responsibilities- Oversaw all aspects of the retail bank and back-office operations center. Primary business lead for SOX and other regulatory compliance, risk management. Oversaw the elimination of manual processes; facilitated/implemented automated processes for the Back Office. Assessed work practices, analyzed risk, developed strategies to address top corporate priorities. Provided support/guidance to the Product Development and IT teams; liaison for continuous improvements and acted as… Show more Responsibilities- Oversaw all aspects of the retail bank and back-office operations center. Primary business lead for SOX and other regulatory compliance, risk management. Oversaw the elimination of manual processes; facilitated/implemented automated processes for the Back Office. Assessed work practices, analyzed risk, developed strategies to address top corporate priorities. Provided support/guidance to the Product Development and IT teams; liaison for continuous improvements and acted as business lead on all projects impacting back-office functionality. Business lead on core processing system conversion. Show less Responsibilities- Oversaw all aspects of the retail bank and back-office operations center. Primary business lead for SOX and other regulatory compliance, risk management. Oversaw the elimination of manual processes; facilitated/implemented automated processes for the Back Office. Assessed work practices, analyzed risk, developed strategies to address top corporate priorities. Provided support/guidance to the Product Development and IT teams; liaison for continuous improvements and acted as… Show more Responsibilities- Oversaw all aspects of the retail bank and back-office operations center. Primary business lead for SOX and other regulatory compliance, risk management. Oversaw the elimination of manual processes; facilitated/implemented automated processes for the Back Office. Assessed work practices, analyzed risk, developed strategies to address top corporate priorities. Provided support/guidance to the Product Development and IT teams; liaison for continuous improvements and acted as business lead on all projects impacting back-office functionality. Business lead on core processing system conversion. Show less



Amicus-CIBC

• Operations Manager-Back Office, Loan operations, Call Center

  • Feb 2001 - Mar 2003

  Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan… Show more Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan payments, payoffs, subordinations, and document releases for loan sale and lead the back office conversion team process data for the sale of deposits and the closure of the bank. Show less Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan… Show more Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan payments, payoffs, subordinations, and document releases for loan sale and lead the back office conversion team process data for the sale of deposits and the closure of the bank. Show less



CIBC US

• United States
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Feb 2000 - Feb 2003

  Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan… Show more Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan payments, payoffs, subordinations, and document releases for loan sale and lead the back office conversion team process data for the sale of deposits and the closure of the bank. Show less Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan… Show more Responsibilities-Provided requirements to build the online banking application requirements on the Fiserv Signature (formally CBS) core banking platform, developed back end fulfillment processes supporting a CD promo-generated $80 million in funds over 5 weeks., identified online fraud, created system and process improvements and implemented controls to minimize losses. Oversight for operational processes, loss management, and business risks/exposure, facilitated the authorization of loan payments, payoffs, subordinations, and document releases for loan sale and lead the back office conversion team process data for the sale of deposits and the closure of the bank. Show less



Allfirst Bank

• Legal Services
• 1 - 100 Employee

• Regional Operations Office/Supermarket Banking Operations Officer

  • Jan 1989 - Feb 1999

  Responsibilities-Launched de nova in store banking program- grew from 3 to 29 branches in 1 year/ achieved 300% network growth. Had hands on oversight of construction of new branch delivery channel, including hiring/training branch/administrative staff on sales/operational/compliance functions for new banking infrastructure and creation of operations/procedures manuals modified to in-store environment. Responsibilities-Launched de nova in store banking program- grew from 3 to 29 branches in 1 year/ achieved 300% network growth. Had hands on oversight of construction of new branch delivery channel, including hiring/training branch/administrative staff on sales/operational/compliance functions for new banking infrastructure and creation of operations/procedures manuals modified to in-store environment.