Experience

PFS

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Customer Rep/Email Support/Chat Support

  • Jun 2010 - Present

  Chat Specialist/Customer Service Specialist/Collections • Handled Inbound and on-line chats with prospective customers and answering online inquiries. • Assisted customers placing orders and making arrangements for delivery dates or sales appointments. • Explained the types of products and services offered on Home Depot web site. • Managed a group of 20+ employees. • Viewed and settled delinquent accounts. • Took over 200+ calls daily in call center, quoting prices and up selling products when possible. • Followed up with customers to assure total satisfaction and solicit further sales Show less



Convergys Services

• India
• Consumer Services
• 1 - 100 Employee

• Senior Customer Representative

  • Oct 2007 - Feb 2009

  Senior Customer Specialist (Contract) • Enrolled and discontinued customers in health insurance plans for AARP/SECURE HORIZONS. • Provided excellent customer service skills while meeting all company objectives. • Consistently exceeded company expectations for this position. Senior Customer Specialist (Contract) • Enrolled and discontinued customers in health insurance plans for AARP/SECURE HORIZONS. • Provided excellent customer service skills while meeting all company objectives. • Consistently exceeded company expectations for this position.



Sears Home Improvement Products

• Construction
• 700 & Above Employee

• Collections Agent Sears Credit Cards /Resolutions

  • Oct 2007 - Feb 2009

  • Primary point of contact for customers with delinquent Sears’s credit card accounts. • Took payments and assisted customers with options to keep accounts in good standing. • Consistently exceeded company goals and expectations while maintaining quality service. • Able to work in a fast paced environment and make independent decisions regarding accounts. • Responsible for gathering information for confidential data related to field collections and relevant duties. • Maintained a good relationship with clients, debtors and other sources and attorneys. • Carried out the field works needed for seizure, collections and sale of property. Show less