Experience

Waldorf Chevrolet Cadillac

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Department

  • Mar 2019 - Present

  Giving superior customer service greeting customers as they walk into the service department. Walked into the waiting area several times throughout my shift to say hello and offer coffee, hot chocolate, tea, and water. I also thanked them for their patience while waiting. Setting appointments for customers. Received payments from customers. Received phone payments from warranty companies and businesses for the parts department. Answered phone and helped the customer, or directed the call to service advisors or parts. I also handled the rental cars. Renting them out to customers per company protocol. Inspected the rental vehicles for damage, and fuel level. I was also responsible for the return of the vehicle, and the billing process. Balanced my shifts payments and my cash drawer at the end of my shift.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor

  • 2008 - 2018

  SUPERVISOR of Jewelry, Shoe, and Lingerie Departments 2011 - 2018- Supervised 28+ associates engaged in sales, or in performing services for customers.- Assisted in the development of store associates; interpreted Key Performance reports and delivered coaching and role playing as needed; provided feedback to Store Manager for associate performance appraisals and evaluations. SUPERVISOR of Home Department 2008 - 2011- Supervised 10+ associates engaged in sales, or in performing services for customers.- Promoted customer service by ensuring associates are greeting and assisting customers; responded to customer inquiries and complaints in a professional and timely manner. - Modeled sales expectations and communicating product knowledge to the customers; recommended merchandise selections based on customer needs and desires.- Maintained visually appealing departments, ensuring proper housekeeping, visual merchandising, and organization were kept to the highest standard. Trained associates on visual merchandising to ensure departments are maintained at all times. - Monitored associate sales activities and productivity; acknowledged and communicated performance to associates; motivated and trained associates to achieve full potential. - Performed all financial activities effectively and in accordance with policy including price changes, and merchandise handling; ensured all register transactions were completed accurately and in accordance with policy. - Administered all operational processes including daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. - Managed the general operations of the store ensuring that the store was in working order and adequately maintained to ensure the safe and efficient operations through the Manager Of the Day (MOD) program.

• Fine Jewelry Sales Support

  • 2007 - 2008

  My role as the Fine Jewelry Sales Support Associate was to be the resident guru around all things Fine Jewelry in the entire store. I know these products inside and out and love educating the customer on how my merchandise can enrich their lives by having everything that sparkles.- Delivered exceptional customer service. - Executed operational responsibilities on a daily basis.- Executed all jewelry sets and merchandising. - Maintained neat visual jewelry department appearance. - Assisted in executing jewelry events such as LeVian shows, and redesign events.- Assisted in inventory controls. - Oversaw transferring and receiving of merchandise. - Processed and received special orders.- Processed and received customer repairs.- Worked as a jewelry associate on the sales floor when needed.

• Drapery Sales Support

  • 2005 - 2007

  My role as the Drapery Sales Support Associate was to be the resident guru of all things window in the entire store. I knew these products inside and out and love educating customers on how my merchandise can enrich their lives by making their house their dream home. - Delivered exceptional customer service. - Executed operational responsibilities on a daily basis.- Executed all drapery sets, merchandising, and all visual displays. - Maintained neat visual drapery department appearance. - Assisted in executing window events such as vendor visits for associate training and customer questions.- Assisted in inventory controls. - Oversaw transferring and receiving of merchandise. - Received special orders.- Worked as a drapery associate on the sales floor when needed.