Experience

City of Helena, Montana

• United States
• Government Administration
• 1 - 100 Employee

• Lead Emergency Services Telecommunicator

  • May 2022 - Present

• Emergency Services Telecommunicator

  • Oct 2017 - Present

  The emergency telecommunicator responds to emergent and non-emergent calls for help or information. Duties include monitoring multiple phone lines, radio channels, and digital requests for assistance, providing emergency support before responders arrive on the scene, and documenting essential information for all calls.



Florence Crittenton Montana

• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • Feb 2017 - Jul 2017

  The Case Manager position has integrated duties of both the programmatic and case management aspects of FCHS. Case management maintains the client’s safety and general welfare and is responsible for implementing case management and clinical interventions as directed by the Clinical Supervisor/Therapist; participates in weekly clinical team and weekly staff meetings, individual supervision, in-services and trainings to ensure program coordination and a therapeutic milieu; functions as a clinical member of FCHS team, under the supervision of the Clinical Supervisor, in carrying out therapeutic and case management plans for clients through direct, intensive, individualized services to FCHS clients; supervises, monitors and educates FCHS clients both within FCH milieu and in didactic settings, while maintaining professional behaviors & demeanor and modeling appropriate interpersonal behaviors and attitudes that are relationally based. Show less



Pacific Clinics

• Mental Health Care
• 700 & Above Employee

• Mental Health Worker

  • Sep 2014 - Apr 2016

  Provided assistance to adults, children, and families experiencing stress or onset of mental illness by connecting the client with additional services including income support, transportation, housing, and vocational services. Offered services both in the office and in the home. ● Conducted strength-based assessments and worked with the client and clinician to develop solution-focused treatment goals. Created notes for charting in a timely manner. ● Facilitated both formal and informal support groups on a regular basis, administered quarterly assessments for individual clients, and implemented curriculum-based classes according to specific guidelines. ● Developed and maintained various protocol for filing systems, waitlists, and client scheduling to ensure program efficiency. Prepared large office spaces for transitioning program needs to reduce impact on productivity. ● Held regular stakeholder meetings to connect the program to the community and make available additional resources for clients. Specifically focused on bringing military- and veteran-based services to the area. ● Coordinated and hosted the Welcome Home Vietnam Veterans Day event, a resource fair and day of appreciation specifically for local Veterans, in 2015 and 2016 for approximately 400 attendees. Show less



MCCS

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Program Lead

  • Jun 2011 - Nov 2013

  • Communicated with parents, on-site nurse, and other staff members to ensure continuum of care • Observed and evaluated infants and toddlers in a classroom setting and during family interactions • Assessed children on a quarterly basis, matching current stage of development and abilities with traditional stages based off age • Developed trust and rapport with parents and family members to provide an empathetic client-centered approach • Maintained and completed necessary paperwork for each child in a timely, organized manner, including clear developmental notes pertaining to enrolled students • Attended and participated in all staff meetings, including weekly planning periods successful completion of various training classes • Responsible for implementing classes to improve personal and professional development for two assistant teachers Show less

• Lead Teacher

  • Nov 2009 - Feb 2011

  • Created and provided educational material for parents and family members on a weekly and monthly basis regarding parenting, breastfeeding, toddler health, typical behavioral milestones, appropriate activities, home safety, and child development • Maintained the classroom to facilitate and quickly adapt to the transfer of up to 50 students from other centers as part of the designated emergency facility • Received annual training on personally identifiable information and maintained confidentiality of students, parents, and family members • Identified student strengths, barriers, needs, and risks to develop action plans for improving abilities in and out of the classroom • Referred families and students to external services including counseling, exceptional family member programs, and health and community resources • Received training on over 20 types of exceptional needs in order to effectively provide care for students • Distributed the First Five Kit and familiarized parents with the contents Show less