Experience

Alecto Australia Recruitment & Consulting

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2023 - Present

  Administrative Tasks:• Engagement with clients and employees• Appointment setting — scheduling, managing cancelations, and sending reminders to patients.• Calendar management — creating a schedule that includes appointments with clients as well as other commitments, such as meetings and events.• Organizing files in your database.• Supply management — keeping track of supplies at your practice and ordering new items when necessary.• Billing - Handling of Invoices for Processing• Follow-ups and checking on clients.• Email management — responding to messages and cleaning your inbox.• Transferring physical forms into a digital format.Virtual Receptionist:• Answering phone calls: Resolve Issues, take messages• Handle emails, text messages and live chatsMarketing• Draft and Post Job Ads• Update client database for marketing purposes• Handling company events Show less

• Locum Coordinator

  • Oct 2022 - Present

  • Liaising between established clients and candidates to manage a roster of Doctors across several clinics in Melbourne• Using a range of digital tools to manage rosters and shifts• Maintaining and updating our database and other documentation• Working on new opportunities for short-term doctor placements across Australia• Providing general recruitment support to the team



ConnectOS

• Brazil
• Facilities Services

• Medical Coordinator

  • Oct 2022 - Present

  • Liaising between established clients and candidates to manage a roster of Doctors across several clinics in Melbourne • Using a range of digital tools to manage rosters and shifts • Maintaining and updating our database and other documentation • Working on new opportunities for short-term doctor placements across Australia • Providing general recruitment support to the team • Liaising between established clients and candidates to manage a roster of Doctors across several clinics in Melbourne • Using a range of digital tools to manage rosters and shifts • Maintaining and updating our database and other documentation • Working on new opportunities for short-term doctor placements across Australia • Providing general recruitment support to the team



SMA Parish Bulacan

• Assistant Admin Secretary

  • Feb 2014 - May 2022

  Responsibilities: • Answer and direct phone calls • Organize and schedule appointments • Plan meetings and take detailed minutes • Write and distribute email, correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Update and maintain office policies and procedures • Order office supplies and research new deals and suppliers • Maintain contact lists • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Act as the point of contact for internal and external clients • Note Taking: writing down notes on meetings and presentations for documentation Show less



True-Blue Call Center Corp.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Direct Client Supervisor

  • Feb 2019 - Feb 2022

  As a care manager, I create individualized care plans for patients. To ensure all healthcare providers involved are up to date with case information and collaborate with patients' families, friends, and caretakers to effectively share information. To continually develop a network of quality providers and keep accurate patient records. Guide patients and their family through the Clearcare system and cultivate relationships with healthcare providersResponsibilities:• Review the care plan of client if it’s updated and matches to the client needs using ClearCare• Make sure that all point of contact details is correct in case the need to call and reach out for emergency and scheduling purposes• Developing and coordinating health care programs• Communicating between staff, patients, and family• Handling patient case management and education • Recruiting and training staff and creating schedules• Developing patient goals and monitoring progress• Maintaining patient confidentiality and quality care• Make sure all updates are documented on Salesforce.• Create tasks, log calls and do account updates for each client being handled.• Schedule online meetings, in-person assessment for client and office staffs.• Plot and update the clients and caregivers’ calendar for daily tasks, and for clocking in and out.• Do Timekeeping, Billing, and payroll correction at the end of the week• Handle live calls thru dialpad and emails daily Show less

• Team Lead (Health Care Staffing Team and Customer Support)

  • Feb 2018 - Feb 2019

  As the Team Leader, I am the point of contact for all team members. Make sure that everyone is performing their assigned tasks and make sure that all customer concerns are handled in timely manner. I also provide daily objectives, develop a reward system that will motivate the team members. Make sure that new hires will become seasoned workers and do communicate any issues with upper management to reach the business goal effectively.Responsibilities:• Creating an inspiring team environment with an open communication culture• Setting clear team goals• Delegating tasks and set deadlines for your internal team• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Recognize high performance and reward accomplishments• Encourage creativity and risk-taking• Suggest and organize team building activities Show less

• Healthcare Staffing Coordinator and Customer Support

  • Feb 2017 - Feb 2018

  As a staffing coordinator and customer support, Plan and oversee the caregiver needs. Develop and implement staffing solutions.Create work schedules and list out vacancies to fulfill the company needs for caregivers. Make sure all tasks are done and all customer and caregiver concerns are handled. Responsibilities:• Responds to telephone calls 24/7 with staffing issues for in-home staff, ensuring clients' needs are met• Finds appropriate available staff for assigned open schedules, advance open schedule, last minute and emergency call-offs• Works in rotation with current staffs. Schedule changes every two months• Enters data in Clearcare, Salesforce, taking conscientious and accurate notes regarding work processes and issues raised after hours• Attends in-office meetings as needed (Google Meet, Hangouts, Zoom, Dialpad Meetings)• Provides excellent customer service regardless of hour• Communicates resolution to issues to current staff as needed• Ensures accuracy in data entry to ensure smooth payroll processing and billing• Performs all responsibilities in accordance with professional codes of ethics, policies and procedures, and applicable state and federal regulations Show less



CheQ Systems Incorporated

• Software Quality Engineer

  • May 2014 - May 2016

  Responsibilities:• Review and accurately interprets requirements documents, models, diagram, use cases and scenarios. • Identifies tasks and prepares estimates for assignments• Attends walkthroughs or project-related meeting and provided feedback• Prepare daily status reports of project status, issues and resolutions to the project managers and team leads.• Execute test cases for modular and SIT• Execute different types of testing like functionality testing, backend testing, regression testing, etc.• Write SQL queries to validate data on the database• Write clear, precise, and unambiguous defect reports that Developers can understand.• Report bugs using a defect tracking tool and works closely with the developers and business analyst to ensure the defects are correctly identified, fixed and incorporated into the product or project build• Monitor and evaluate QA Processes to ensure business requirements are met• Monitor Bug and Issues Reports • Monitor Client Projects• Create a Findings Report that states if the projects needed to be deployed is good and will not encounter issues.• Consolidates issues and provide suggestive and corrective actions• Review issues if these will be encountered once a project is deployed to prevent arise of issues.• Makes recommendations to improve the capability of the products needed to be released to customers/users.• Perform ad-hoc activities as assigned by the Supervisor• Works as a lead and take-over team management once the supervisor is out of office.• Analyze and Review the following for each project handled:o Conducts Audit Meetings Knowledge Transfers Report Meetings Show less

• Business Development and Human Resource Department Intern

  • Mar 2014 - May 2014

  • Created Profiles for employees that will be deployed in clients • Creates and Updates Powerpoint presentations for clients • Reviews for the creation of profiles – checking of documents if contents are valid• Assist in HR Department during the hiring of employees by doing phone interviews• Assist in giving entrance examination for aspiring employees



Plaridel Municipal Mayor's Office

• Administration Clerk (Summer Job)

  • Apr 2009 - May 2011

  • Assist in releasing documents (Mayor’s Permit, Motorcyle Permit) • Assist in documentation of files that are used in the Mayor’s Office • Assist in releasing documents (Mayor’s Permit, Motorcyle Permit) • Assist in documentation of files that are used in the Mayor’s Office