Experience

W3R Consulting

• United States

• Healthcare Consultant

  • Jan 2023 - Present



Beaumont Health

• Royal Oak, Michigan, United States

• Analyst

  • Dec 2021 - Dec 2022

  Maintain an average of 60 cases on an monthly basis related to patient appeals and grievances. Work with hospital leadership to enhance patient experience. Maintain an average of 60 cases on an monthly basis related to patient appeals and grievances. Work with hospital leadership to enhance patient experience.



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Senior Account Representative

  • Mar 2021 - Dec 2021

  Assisted insurance brokers with selecting employee benefits, supported online tool usage and benefit interpretation.

• Group Account Liaison

  • Jun 2013 - Mar 2021

  Supported a call center of over 100 employees with interpreting benefit information for employers of 1000 or more. Collaborated with human resource benefit teams with Automotive and National Employers. Conducted on site open enrollment events locally and across the country.

• Grievance and Appeals Coordinator

  • Jun 2012 - Jun 2013

  Managed an average of 50 cases related to insurance claim rejection and benefit level appeals. Written correspondence delivering final decision and supporting documentation.

• Customer Service Representative

  • Jul 2006 - Jun 2012

  Successfully interpreted insurance benefits for automotive workers (GM, Ford, Chrysler and URMBT), claim processing and case management in an inbound call center environment.