Experience

AccruePartners

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Parts Coordinator

  • Jun 2016 - Present

  Providing exceptional customer service to our customers! Assist with developing and establishing the "Retail Parts Department" in Customer Care. Working closely with management to establish guidelines and the best pathways to assist the customer efficiently and in a timely matter. Creating training manuals for new Parts Associate trainees to assist with the learning process. Locating part numbers for customers using technical manuals and online resources Entering parts orders, returns, and quotes by phone, fax or emails Make outbound calls to customers to follow up on status of parts orders, invoices, and supply customers with reassurance that addressing their needs and concerns is our top priority. Show less



Jacbosen Turf

• Charlotte, North Carolina Area

• Recommendation Letter

  • Jun 2016 - Present



HTI

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Temporary Associate

  • Mar 2016 - May 2016

  Fast-paced work environment Superior hand-eye coordination Long hours on feet. (8 -12 hours) Fast-paced work environment Superior hand-eye coordination Long hours on feet. (8 -12 hours)



Cross Country Home Services

• Anderson, South Carolina

• Service Advisor

  • Mar 2015 - Jan 2016

  Providing exceptional customer service to homeowners and service technicians. Time management skills Processing and authorizing service reports ( claims) along with negotiating pricing to produce a cost effective resolution for the homeowners, the service provider and the company. Upholding quality and assurance with all customers and technicians Multitasking Handling high stressful situations and high call volume. Providing exceptional customer service to homeowners and service technicians. Time management skills Processing and authorizing service reports ( claims) along with negotiating pricing to produce a cost effective resolution for the homeowners, the service provider and the company. Upholding quality and assurance with all customers and technicians Multitasking Handling high stressful situations and high call volume.



Ruby Tuesday

• Restaurants
• 700 & Above Employee

• Server

  • Aug 2014 - Oct 2015

  Providing the utmost customer service as possible to my guests Interacting with guest; serving guest needs and concerns attentively Utilizing active listening skills Upbeat and go-getter attitude Providing the utmost customer service as possible to my guests Interacting with guest; serving guest needs and concerns attentively Utilizing active listening skills Upbeat and go-getter attitude



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Relations Executive

  • Jun 2011 - Jan 2015

  Resolving customer concerns proficiently and timely by: Making outbound calls Follow- up emails Receiving and processing incoming fax Taking escalations calls Assisting the Office of the President with specific escalations Troubleshooting electronics and appliances for customers to provide a resolution Excessive call volume Time management skills Providing quality assurance to all customers. Resolving customer concerns proficiently and timely by: Making outbound calls Follow- up emails Receiving and processing incoming fax Taking escalations calls Assisting the Office of the President with specific escalations Troubleshooting electronics and appliances for customers to provide a resolution Excessive call volume Time management skills Providing quality assurance to all customers.



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Sep 2009 - Oct 2011

  Multitasking and working proficiently Preparing food and drinks and serving customers request promptly Register operations Time management skills Working under pressure and behaving professional in high intense operations in restaurant operations. Team-oriented environment Multitasking and working proficiently Preparing food and drinks and serving customers request promptly Register operations Time management skills Working under pressure and behaving professional in high intense operations in restaurant operations. Team-oriented environment