Administrative Assistant Office Manager

• Aug 2020 - Present

 Generated daily production and income reports in Open Dental  Provided patients with a high level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner and addressing patients’ needs and questions. Coordinated office scheduling, rescheduling and appointments. Updated patient records and documented recent and future treatments and procedures. Scheduled follow-up appointments while providing reminders. Processed dental insurance claims in Open Dental  Cross-trained Dental Assistants on front desk operations  Coordinated and scheduled interviews for potential new hires  Verified insurance for eligibility and coverage  Performed general office duties photocopying, filing and faxing. Collected and posted payments and recorded receipts. Served as contact tracer by taking and documenting patient temperatures in response to COVID19

Laboratory Coordinator

• Nov 2018 - Feb 2020

 Directly supported the Director of Nursing for Clinical Services with test code updates in patient database. Briefed Nurse Manager on updates with specimen collection devices and testing requirements from lab. Supported the intake and processing of new and returning patients by assisting with processing appropriate referrals, obtaining authorizations and keeping schedule up to date. Annual evaluation showed data entry error rate decreased wait times by 15%. Documented patient complaints in universal tracking system Prepared and delivered monthly specimen tracking reports by merging daily manual and electronic documentation of outgoing specimens for Laboratory Services Coordinator. Successfully collaborated with Nurse Manager and Medical Director to train and educate providers and allied health staff on specimen collection requirements to reduce supply waste. Accessed national databases containing confidential data to verify information. Wrote and distributed emails, correspondence, memos, letters faxes and forms

Data Assistant

• Nov 2017 - Feb 2018

 Verified accuracy of information and corrected data errors.  Served as liaison between on-site medical staff and remote medical staff for 5 INOVA hospital ICU’s. Troubleshooting computer applications, identifying and applying solutions.  Managed and processed patient medical history in EPIC database.  Used camera control access to monitor off-site hardware. Performed visual inspections on hardware to ensure that quality assurance is maintained according to company standards.  Reported and logged technical issues, downtimes and interruptions Responsible for office task such as ordering supplies, faxing/copying, answering and documenting each call and who responded to the call.  Prepared daily shift reports to update my relief.

Childcare Provider

• Jan 2017 - Oct 2017

Patient Services Coordinator

• Mar 2011 - Oct 2016

Phlebotomist/Service Center Coordinator Phlebotomist/Service Center Coordinator

Call Center Representative

• Dec 2009 - Mar 2010

Call center coordinator contracted by Quadrant Staffing Agency (Temp Position) Call center coordinator contracted by Quadrant Staffing Agency (Temp Position)

Laboratory Technician

• Jun 2006 - Oct 2009

Lab Technician/Medical Assistant Lab Technician/Medical Assistant

Medical Assistant

• Jun 2006 - Jun 2006

Internship after completing medical assistant certification Internship after completing medical assistant certification