Experience

Preferred Materials, Inc

• United States
• Wholesale Building Materials
• 200 - 300 Employee

• Payroll Specialist

  • Jul 2021 - Present

  Lutz, Florida, United States



Bisk

• United States
• E-learning
• 300 - 400 Employee

• Payroll Coordinator

  • Mar 2016 - Jul 2021

  Tampa/St. Petersburg, Florida Area



Community Brands

• United States
• Software Development
• 700 & Above Employee

• Accounting Support Specialist

  • Apr 2013 - Feb 2016

  • Assist the highest priority customers to resolve issues within the software and to find the best way for them to utilize the software for their business needs. • Provide advisory assistance on inquiries about the YourMembership software (best practices and prevention steps) • Engage and establish relationships with the Product Development Team and Quality Assurance Team to ensure the most efficient and relevant software had been released • Engage in development of proprietary… Show more • Assist the highest priority customers to resolve issues within the software and to find the best way for them to utilize the software for their business needs. • Provide advisory assistance on inquiries about the YourMembership software (best practices and prevention steps) • Engage and establish relationships with the Product Development Team and Quality Assurance Team to ensure the most efficient and relevant software had been released • Engage in development of proprietary software to integrate with QuickBooks Desktop software • Analyze the customer’s issue or concern to find the correct cause and solution that would fit their business needs while providing great customer service • Professionally communicate orally and in written form with customers to ensure their full understanding of solutions and best practices provided • Develop efficient problem solving techniques in order to find the cause of complex accounting and reporting issues that customers were not able to solve • Generate help documentation for customers for top asked inquiries Show less



Florida Department of Children and Families

• United States
• Government Administration
• 700 & Above Employee

• Senior Public Assistance Specialist

  • Jan 2005 - Apr 2013

  Manage a team of 10 public assistance specialists Monitor and coach specialist in the application of policies and procedures to exceed federal compliance rating of 90% Train new employees to apply their technical policy training in an actual work setting. Maintaining a quality control rating of 100% for the entire year Nominated for the Regional Two Cents award for proposing a method of recording data by recycling a readily available resource. Public Assistance Fraud… Show more Manage a team of 10 public assistance specialists Monitor and coach specialist in the application of policies and procedures to exceed federal compliance rating of 90% Train new employees to apply their technical policy training in an actual work setting. Maintaining a quality control rating of 100% for the entire year Nominated for the Regional Two Cents award for proposing a method of recording data by recycling a readily available resource. Public Assistance Fraud Investigator Utilized web-based database and application and investigative interviews to substantiate evidence of fraud Recorded clear and detailed investigative notes in Microsoft Word to be used during court hearings. Maintained Excel spreadsheets to calculate total dollars saved by the state as a result of the investigation Averaged a savings of $42,000 per month and 92 % of investigation resulted in investigative findings Show less



Syniverse

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Support Analyst (Temporary employment through Kelly Service)

  • Oct 2003 - Mar 2005

  • Facilitated carrier to carrier communications via telecommunications service applications. • Analyze service requests to detect errors and determine the best resolution.



Household Financial Services

• Collections Representative

  • Feb 2002 - Sep 2003

  Collected on delinquent mortgages from low risk customers. Offered alternative solutions to cure delinquencies via products and services.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Trade Document Processor

  • Jan 2001 - Jan 2002

  Prepared international trade documents for digital retrieval. Managed mail inflows and outflows.



General Adjusting Company

• Clerical Assistant

  • Jan 2000 - Jan 2001

  Generated correspondence to claimant's attorneys and to insurance customers. Determined automobile coverage to adjust bodily injury claims accordingly. Created and managed a database to report monthly and weekly departmental production via Microsoft Access program.