Experience

e2i, Employment & Employability Institute

• Singapore
• Non-profit Organizations
• 100 - 200 Employee

• Specialist

  • Jun 2018 - Present

  Career Coach • Deliver career coaching and training advisory to jobseekers • Provide employment facilitation assistance to jobseekers through career support and placement activities including sourcing of job vacancies and profiling of jobseekers • Design interventions to address the employment and employability gaps of jobseekers • Increase jobseekers’ chances of employment Business Processing • Ensure claims are processed within the standard operating procedures timeline • Develop step-by-step guides and standard operating procedures • Responsible for multiple reports to various stakeholders • Collaborate with team members to design and implement RPA project • Initiated and implemented idea of digitization, thus improving efficiency and reduce costs for organization • Provided mentoring and leadership to junior members in the team through on the job training and best practices • Well versed with Government funding to companies Show less



Singapore General Hospital

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Senior Patient Service Associate

  • Dec 2015 - Jun 2018

  Professionally handles incoming requests from customers and ensure that issues are resolved both promptly and thoroughly within established Service Level Agreements (SLAs) Provide quality service and support in a variety of areas including, but not limited to: billing, deposit, payment and refund processing Troubleshoots customer issue over the phone and provide feasible solutions on the spot Continuously evaluate and identify opportunity to drive process improvements in the billing procedure to bring upon a greater customer experience Acts as an advisor to inform and build on customers’ knowledge on various payment methods to enable sound and confident decisions Close partnership with other internal departments to minimize incidents of bad debt through mutual exchange of customers’ information Provides mentoring and leadership to junior members in the team through on the job training and best practices coaching Show less



National Environment Agency

• Singapore
• Environmental Services
• 700 & Above Employee

• Vector Control Assistant

  • Jan 2015 - Dec 2015

  Assists Public Health Staff in activities concerned with identification, prevention and control of vectors disease-carrying insects Prepares analytical reports of field surveys as well as laboratory tests and make recommendations on most economical treatment plans based on findings Review and propose innovative pest management programs to ensure public health through coordination with other departments Act as an ambassador to educate public on prevention measures against illnesses caused by vectors Professionally handled enquiries from public with regards to vector control Successfully maintain new dengue cases below alert zone within the assigned constituency for consecutively 6 months Show less