Experience

Virtudesk

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• General Virtual Assistant

  • Mar 2021 - Present

   Assisted clients on their day to day activities and meetings  Social Media Management  Basic Real Estate Management  Creating flyers and advertisements  Video Editing and Transcribing  Appointment setting  Assisted clients on their day to day activities and meetings  Social Media Management  Basic Real Estate Management  Creating flyers and advertisements  Video Editing and Transcribing  Appointment setting



Skimlinks

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Account Executive (Email Support)

  • Oct 2020 - Jan 2021

   Provides assistance to Business to Business clients and answering queries through emails  Maintain job knowledge to make sure to answer all queries and concerns of clients with regard to their website content - ensures all problems and concerns of B2B clients were handles effectively - proactively offers solutions and strategies to maximize the exposure of their business to market their products  Make sure business protocols are followed properly without violations  Provides assistance to Business to Business clients and answering queries through emails  Maintain job knowledge to make sure to answer all queries and concerns of clients with regard to their website content - ensures all problems and concerns of B2B clients were handles effectively - proactively offers solutions and strategies to maximize the exposure of their business to market their products  Make sure business protocols are followed properly without violations



ALDOSERI Ventures

• Manama, Capital Governorate, Bahrain

• Administrative Assistant

  • Oct 2018 - Nov 2019

  • Responsible in recruiting and hiring new workers through evaluation, testing, screening, and interviewing for pre-qualification. • Administrative and office support activities • Conducts research for possible client. • Arranging meetings or appointments for company profiling and product presentation. • Maintain filing system and distributing correspondences. • Reviews incoming documents and prepare reports. • Responsible in recruiting and hiring new workers through evaluation, testing, screening, and interviewing for pre-qualification. • Administrative and office support activities • Conducts research for possible client. • Arranging meetings or appointments for company profiling and product presentation. • Maintain filing system and distributing correspondences. • Reviews incoming documents and prepare reports.



Synchrony

• United States
• Financial Services
• 700 & Above Employee

• Universal Fraud Analyst

  • Oct 2012 - Jun 2018

  • Processed all LOST STOLEN or even Compromised Cards and accounts of all the clients handled by the company. • Investigates forgery and theft within customer’s account and transactions on behalf of a bank or financial institution. Track and monitor the bank’s transactions and activity that comes through the customer’s accounts. • Analyze the identity theft information to understand the seriousness of the theft. • Maintain database of customer’s personal data and theft case information for timely retrieval and analysis. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Processing Executive

  • Jul 2007 - Sep 2010

  • Takes escalated calls from front liner agents for more complex concerns of cardholders and validates cardholders’ requests for proper handling and maintenance on the account. • Ensures that all cardholders concern must be addressed properly and in timely manner with satisfaction. • Provides immediate resolutions to cardholders asking for assistance on financial matters. • Cross selling insurance policy and other services the bank is offering for the benefits of the cardholders. • Handles collection/payments of the customers. • Answers all billing inquiries of the customers. • Responsible in providing credits to the customers with their disputes. • Assist customers on basic home networking and software. Troubleshooting. • Assists customers for the first-time installation of their DSL. • Takes ownership on every call and resolved possible problems. • Responsible in providing good quality customer service to US. based customers with technical issues on their connection. Show less



Aegis People Support / Teletech Customer Care

• NCR - National Capital Region, Philippines

• Retention Support Specialist Technical Support Representative

  • Mar 2004 - May 2005

  Making and receiving phone calls from existing customers as a part of the customer service department.  Responsible in making sure that customer’s needs and expectations are met  Cancellation of existing plan acquired with proper explanation of the procedure  Troubleshooting  Assists customers for the first-time installation of their DSL.  Takes ownership on every call and resolved possible problems.  Responsible in providing good quality customer service to U.S. based customers with technical issues on their connection.  Configuration of the computer system and internet connection via GTA or screen sharing Show less