Experience

Brightside

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Guest Service Representative

  • Jun 2023 - Present



Freeplay

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Care Advocate

  • Aug 2021 - Present

  Achievements: 100% customer satisfaction rating for the last 60 days. Customer Advocate responding to emails, Zendesk tickets, MangoVoice text messages, and HeyMarket messenger. Assist with customer billing through Stripe. Accounts payable through Simple Invoices and Mercury. Partnership account management through Domo. Achievements: 100% customer satisfaction rating for the last 60 days. Customer Advocate responding to emails, Zendesk tickets, MangoVoice text messages, and HeyMarket messenger. Assist with customer billing through Stripe. Accounts payable through Simple Invoices and Mercury. Partnership account management through Domo.



Squeeze Massage

• United States
• Consumer Services
• 1 - 100 Employee

• Guest Service Representative

  • Oct 2022 - Jun 2023

  As a guest experience representative within a Feel Good company, most of my daily tasks include replying to guests via text, phone call, and emails, both inbound and outbound. Contacts range from membership subscription assistance, technical support of the app/website, as well as gift card and promotional assistance. We also work diligently to manage customer feedback and reviews to ensure that all guests have the best experience possible. As a guest experience representative within a Feel Good company, most of my daily tasks include replying to guests via text, phone call, and emails, both inbound and outbound. Contacts range from membership subscription assistance, technical support of the app/website, as well as gift card and promotional assistance. We also work diligently to manage customer feedback and reviews to ensure that all guests have the best experience possible.



Faneuil Inc

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Lead

  • Jan 2022 - Jul 2022

  Achievements: 100% quality management scores for a consecutive 5 months (20+ total reports), top 30 for adherence performance reports in the month of May 2022, recommended by a senior trainer to assist in supporting new hires onto the production floor, multiple (10+) consumer, agent, supervisor and trainer kudos for dedication and hard work within a one year periodAssisting consumers obtain health care insurance with documentation on SalesForce/CRM, escalated an average of 10 cases within a designated shift, next level of support handling an average of 25 calls a day, navigation of CalHEERs for Covered CA, manage team of 13-15 agents, quality assurance achievements, 1-1 and team coaching, and training support for new agents Show less

• Seasonal Supervisor

  • Oct 2021 - Dec 2021

• Team Lead

  • Mar 2021 - Sep 2021

• Customer Service Representative

  • Nov 2020 - Mar 2021



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2019 - Jul 2020



Goodwill Industries

• Non-profit Organizations
• 700 & Above Employee

• Processing Clerk

  • Oct 2016 - Jun 2017