Sherlene Brooks

Assistant Property Manager at Wimmer Communities
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Contact Information
us****@****om
(386) 825-5501
Location
Hales Corners, Wisconsin, United States, US
Skills

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Bio

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Credentials

  • National Apartment Leasing Professional (NALP)
    Grace Hill
    Dec, 2021
    - Nov, 2024
  • Learning to Be Assertive
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • PC Pro
    TestOut Continuing Education
    Nov, 2015
    - Nov, 2024

Experience

  • Wimmer Communities
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Assistant Property Manager
      • Aug 2018 - Present

      As an Assistant Property Manager, I handle the day-to-day process of a residential property. By ensuring the tenant's needs are met and ensuring maintenance requests are completed promptly. I also check the market regularly by visiting competitors' properties and assessing what changes I can make to positive impact and continue current renewals at my property. As an Assistant Property Manager, I handle the day-to-day process of a residential property. By ensuring the tenant's needs are met and ensuring maintenance requests are completed promptly. I also check the market regularly by visiting competitors' properties and assessing what changes I can make to positive impact and continue current renewals at my property.

  • SYKES
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2014 - Aug 2016

      My responsibilities include but not limited to providing excellent customer service by exhibiting excellent soft skills. Provide technical support for both PC and Mac users as well as assist customers with using clients products. My responsibilities include but not limited to providing excellent customer service by exhibiting excellent soft skills. Provide technical support for both PC and Mac users as well as assist customers with using clients products.

  • Liberty Tax
    • Lead Tax Preparer
      • Jan 2013 - Apr 2014

      • Provided excellent customer service and resolved customer issues with expedited ease.• Demonstrated proficiencies in telephone and reception within a high-volume environment.• Praised by management for customer service delivery, team-player attitude and a can-do spirit.• In-house tech support to diagnose and resolve common issues • Provided excellent customer service and resolved customer issues with expedited ease.• Demonstrated proficiencies in telephone and reception within a high-volume environment.• Praised by management for customer service delivery, team-player attitude and a can-do spirit.• In-house tech support to diagnose and resolve common issues

  • Infosys BPM
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Excecutive
      • Jul 2013 - Jan 2014

      Answered inquiries by clarifying desired information; researching, locating, and providing information at a high volume call center. Sold additional services by recognizing opportunities to up-sell accounts. Also maintained call center database by entering informaton and updated job knowledge by participating in educational opportunities. Answered inquiries by clarifying desired information; researching, locating, and providing information at a high volume call center. Sold additional services by recognizing opportunities to up-sell accounts. Also maintained call center database by entering informaton and updated job knowledge by participating in educational opportunities.

  • Stonefield Apt.
    • Office Support
      • Nov 2012 - Aug 2013

      Answer phones and assist residents and customers with daily requests. General office administrative duties as delegated by Supervisor. Including, but not limited to: filing, faxing, mailing out brochures, customer service, etc. . . Answer phones and assist residents and customers with daily requests. General office administrative duties as delegated by Supervisor. Including, but not limited to: filing, faxing, mailing out brochures, customer service, etc. . .

  • Burns Ave Public School
    • volunteer
      • Sep 2008 - Jun 2012

      Assisted in the organizations of the scholastic book fair. Involved in the planning and development of several fundraisers throughout the years. Assisted in the organizations of the scholastic book fair. Involved in the planning and development of several fundraisers throughout the years.

Education

  • Bryant & Stratton College
    Associate's degree, Networking Information
    2014 - 2016

Community

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