Experience

National Corporation for Tourism & Hotels

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Secretary

  • Jun 2018 - Present



Kinetechnik Motorsport LLC

• Abu Dhabi, United Arab Emirates

• Customer Service Representative

  • Dec 2016 - Jun 2017

  * Champion of the customer service strategy including complaints management * Oversee spare part procurement process, ensuring payments are accurate and timely * Administrative responsibilities including filing of documentation * Champion of the customer service strategy including complaints management * Oversee spare part procurement process, ensuring payments are accurate and timely * Administrative responsibilities including filing of documentation



exotic auto services

• Abu Dhabi, United Arab Emirates

• Customer Service Representative

  • 2016 - 2016

  * Champion of the customer service strategy including complaints management * Oversee spare part procurement process, ensuring payments are accurate and timely * Administrative responsibilities including filing of documentation * Checking car status for job cards and insurance claims * Coordinating with the supervisor for all the detailed instruction reverting back to the customer for final approval of the job required * Champion of the customer service strategy including complaints management * Oversee spare part procurement process, ensuring payments are accurate and timely * Administrative responsibilities including filing of documentation * Checking car status for job cards and insurance claims * Coordinating with the supervisor for all the detailed instruction reverting back to the customer for final approval of the job required



PP Performance Abu Dhabi

• United Arab Emirates
• Automotive
• 1 - 100 Employee

• Secretary

  • 2014 - 2016

  * Management of HR process including recruitment, exits, visas and labour card PRO support* Preparation of memos, correspondence, and other corporate documentation* Oversee Accounts Receivable process, taking action on aged debtors* Deliver exceptional customer service and attend to concerns

• Sales Associate

  • 2012 - 2014

  Sales (2014-2016)* Promote and sell products/services using solid arguments coexisting and prospective customers* Perform cost-benefits and needs for existing/potential customers to meet their needs* Develop and maintain positive business and customer relationships* Reach out to customer leads through cold calling* Expedite the resolution of complaints to maximize customer satisfaction



Abu Dhabi Motors - BMW MINI and Rolls-Royce

• United Arab Emirates
• Automotive
• 200 - 300 Employee

• Assistant Secretary

  • 2008 - 2009

  * Management of recruitment and exit procedures, including all visa processing and cancellations * Preparation of internal financial reports and budgets * Coordinating with HR personnel * Management of recruitment and exit procedures, including all visa processing and cancellations * Preparation of internal financial reports and budgets * Coordinating with HR personnel



Abu Dhabi National Hotels

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Receptionist

  • 2008 - 2009

  * Manage resources to ensure manpower is aligned with customer requirements * Accounting/administrative responsibilities, including procurement, cash management, forecasts * Preparation of corporate documentation and correspondence * Assist with management reporting process * Manage resources to ensure manpower is aligned with customer requirements * Accounting/administrative responsibilities, including procurement, cash management, forecasts * Preparation of corporate documentation and correspondence * Assist with management reporting process



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Waitress

  • 2007 - 2008

  * Greet and escort customers to their chairs * Present menu and provide detailed information when asked ( e.g about portions, ingredients or potential food allergies ), * Prepare table set up linens and silverware and glasses * Take accurate food and drinks orders, using POS ordering software * Greet and escort customers to their chairs * Present menu and provide detailed information when asked ( e.g about portions, ingredients or potential food allergies ), * Prepare table set up linens and silverware and glasses * Take accurate food and drinks orders, using POS ordering software