Experience

Hamilton Relay

• United States
• Telecommunications
• 100 - 200 Employee

• Caption Assistant Lead

  • Apr 2017 - Present

  Multi-task (listen to audio, voice what was heard, proof-read developing captions- all simultaneously). Provide quick and accurate captions for telephone conversations using voice recognition applications. Monitor technical issues on calls and resolve. Strong voice ability and voice quality- ability to speak rapidly with clear enunciation. Carry out job requirements and work as a team with minimal supervision. Maintain captioning assistant requirements. Enforce relay call handling and floor policies. Provide monitoring assistance. Assists in the organization of the call floor when needed by management. Tier 1 support for work from home employees



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Accounts Receivable Supervisor

  • Oct 2001 - May 2015

  • Supervise high production A/R Lockbox Operations & Mail Room-Document Processing departments.• Senior AR areas of expertise: Process weekly and monthly audits of Operation processeso NSF, Stop pays, research and issue refund checks, research and analyze unapplied, misapplied, and lost checks.o Research issues and errors with insured’s policy and payments. • Resolve and recommend a solution to problems from Mortgage companies and customer service for issues with policies and payments via e-mail and first class mail.• Research reports to request checks for unapplied/misapplied monies from policies. • Balance and prepare weekly and monthly Operations reports for senior management.• Maintain/Update metrics used for all processes in Accounting and Document Processing Dept.• Respond within 24 hours to mortgage companies and customer’s inquires.• Post payments to customer’s accounts.• Process returned mail/checks received in error.• Scan and index documents/payments received from mortgage companies/customers.• Prepare/send letters to mortgage companies, customers regarding NSF’s and payments sent in error.• Balance large sums of checks, credit cards and cash received daily.• Train new employees on company policies and procedures.

• Accounts Receivable Specialist (Team Lead)/Operations Lockbox

  • Nov 2001 - 2015

  • Respond within 24 hours to mortgage companies and customer’s inquires.• Post payments to customer’s accounts.• Process returned mail/checks received in error.• Scan and index documents/payments received from mortgage companies/customers.• Prepare/send letters to mortgage companies, customers regarding NSF’s and payments sent in error.• Balance large sums of checks, credit cards and cash received daily.• Train new employees on company policies and procedures



Smith Ace Hardware

• Greater Atlanta Area

• Assistant Office Manager/Head Cashier

  • Sep 1995 - Apr 2002

  • Balanced daily deposits. • Approved new accounts for customers. • Prepared weekly schedule. • Performed minor repair work on computers and credit card machine. • Balanced daily deposits. • Approved new accounts for customers. • Prepared weekly schedule. • Performed minor repair work on computers and credit card machine.