Experience

El Haceb

• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Dec 2009 - Present

  Operations with these responsibilities: •Help support team and customers to resolve issues. •Installing, configuring and troubleshooting CISCO CME and Call Managers. •Installing, configuring and troubleshooting Grandstream VOIP systems •Configuring and troubleshooting for access door system. •Installation, configuration and troubleshooting of CISCO switches, routers and ASA •Installing, configuring AVAYA system. •Help sales to do there CISCO VOIP offers. IDS/ NSSF project Beirut, Lebanon Sep.; with these responsibilities: •Help the support team to resolve issues. •Managing support team about their problems and claims with IDS and NSSF. •Coordinate with network, database administrators for managing the work. •Coordinate with the developers and project manager to deploy new applications and to resolve the problems of applications. •Follow up network connection (WAN and LAN) with telecom company for bandwidth and connection. •Handling users’ calls for system, application or hardware problem for 35 branches of NSSF. •Distribute the support team to Branches and follow up problems with them. •Follow up users if they have any computer problem. •Responsible for logistics to this project. •Monitoring servers for any system problem. •Managing and configuring servers and computers. •Maintain applications database from SQL server. •Back up source code with visual source safe. •Installation and configuration of Windows Server 2003 Environment. •Set-up of DHCP, DNS and Domain Controller and Group Policies. •Troubleshooting of Windows Server 2003, Windows XP and vista. •Installation and configuration and training for users of lazer fiche archiving program. Show less



Integrated Digital Systems (IDS)

• Lebanon
• Software Development
• 100 - 200 Employee

• Help Desk manager and system admin

  • Oct 2007 - Oct 2009

  System Administrator & Help Desk Manager with these responsibilities:  Help the support team to resolve issues.  Managing support team about their problems and claims with IDS and NSSF.  Coordinate with network, database administrators for managing the work.  Coordinate with the developers and project manager to deploy new applications and to resolve the problems of applications.  Follow up network connection (WAN and LAN) with telecom company for bandwidth and connection.  Handling users’ calls for system, application or hardware problem for 35 branches of NSSF.  Distribute the support team to Branches and follow up problems with them.  Follow up users if they have any computer problem.  Responsible for logistics to this project.  Monitoring servers for any system problem.  Managing and configuring servers and computers.  Maintain applications database from SQL server.  Back up source code with visual source safe.  Installation and configuration of Windows Server 2003 Environment.  Set-up of DHCP, DNS and Domain Controller and Group Policies.  Troubleshooting of Windows Server 2003, Windows XP and vista.  Installation and configuration and training for users of lazer fiche archiving program. Show less



Insure Pc s.a.l

• Technical support

  • Feb 2005 - Sep 2007

  with these responsibilities: •Coordination with the IT Manager / It Supervisor for Technical feedback. •Coordinates with the Technical Engineers for managing the Workshop. •Handling Customers’ Calls. •New Computer/Server assembly. •Software & Programs Installation. •Visits for any problem. •Local and Wireless Internet / Network Connection, Installation, Configuration & Customization. •Required to have Out Calls and Visits at the customers’ premises. •Install / Maintenance for GPS software (Easy NAV). •Installation, configuration and troubleshooting for IP Cameras systems. •Follow up and coordinate for NEC products (problems, parts) with NEC international. •Preparing Offers in coordination with suppliers for prices and availabilities. Show less



WEDWING

• Beirut

• Free Lancer

  • Jan 2005 - Jan 2007

  Handle All It tasks Handle All It tasks



Penta Group s.a.r.l

• Technical Support

  • Jan 2002 - Feb 2005

  for Technical feedback. •Coordinates with the Technical Engineers for managing the Workshop when the Technical Supervisor is not available. •Handling Customers’ Calls. •New Computer/Server assembly. •Software & Programs Installation. •Visits for any problem. for Technical feedback. •Coordinates with the Technical Engineers for managing the Workshop when the Technical Supervisor is not available. •Handling Customers’ Calls. •New Computer/Server assembly. •Software & Programs Installation. •Visits for any problem.