Experience

Cairo Airport Travel
• Tour Operator
• Assistant Tourism Counselor

  • May 2018 - Present

  -Reservation hotels and ticketing flights by using Amadeus & Galilo systems. -working on organizing individual and group trips and travelling. -Collecting the information on travel offers, comprehensive travel agreements and regulations for passport, visa and health insurance. -Selecting and identifying of travel destinations, hotel arrangements and travel routes. -Receiving and handling the customers complaints. -Reservation hotels and ticketing flights by using Amadeus & Galilo systems. -working on organizing individual and group trips and travelling. -Collecting the information on travel offers, comprehensive travel agreements and regulations for passport, visa and health insurance. -Selecting and identifying of travel destinations, hotel arrangements and travel routes. -Receiving and handling the customers complaints.



GS Engineering & construction

• Italy
• Construction
• 1 - 100 Employee

• Document Controller

  • May 2017 - Feb 2018

  -Data entry through Share File, PDM System Software and Excel. -Prepared employee time sheets and expense reports employees (sub contract). -Handled all hard copy and electronic filing and responsible for the invoicing and clients and vendors. -Receiving the final technical documents like Manufacturing Data Book, Operating, Maintenance Manuals, Purchase Requisitions, Tender Document and Engineering Drawing Documents . -Keep records the project details, meeting minutes, technical specifications, drawings. -Classify, sort, and categorize documents on alpha-numerical order. -Control issuance of documents and seek proper approval for the same from senior authorities. -Review completeness, accuracy, and authenticity of documents. -Perform quality check on documents by following document control processes. -Maintained and retrieved data from spreadsheets. -Minimized risk impact on losing documents and maximized project opportunities. Show less



Paradisio Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Reservation Operator and Sales.

  • May 2015 - May 2016

  -Maintaining the day-to-day standards and policies of the hotels. -Ensuring the high level of guests satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues achievements. -Arranging the monthly and weekly reports that needed. -Monitoring the daily guests comments. -Co-coordinating the information with the Housekeeping, Sales and Accounting. -Making sure the discounts, complimentary, up-grading are administered and approved according to the internal policy. Show less



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2014 - Apr 2015

  -Maintained the customers accounts by recording accounts information. -Handled the complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. -Go the extra mile to engage customers -Handled and resolved the clients services issues. -Optimized service results through developing people behaviors, analyzing customer feedback, and focusing on elevating customer loyalty. -Responsible for elevating the customer interaction in alignment with company’s values. Show less