Experience

Ministry of Manpower

• Singapore
• Government Administration
• 700 & Above Employee

• Principal Manager, Manpower Planning and Policy Division

  • Apr 2021 - Present

  Starting a new Jobs & Skills journey :) Starting a new Jobs & Skills journey :)



Workforce Singapore

• Singapore
• Government Administration
• 400 - 500 Employee

• Career Matching Providers - Team Lead, Partners and Operations Division(concurrent)

  • Apr 2019 - Mar 2021

  - Led 3 officers. Managed 2 providers, drove placement outcomes, resolved contractual and service issues, responded to appeals/MP/POH cases, facilitated knowledge transfer with other WSG/e2i touch-points.- Key Achievements: Secured CMPs’ extension, expanded segment to include older RnF, completed review.- Co-staffed 2 trips with CE and Group Director (Careers Connect Group) to Australia and UK, to learn best practices.Business Process Re-engineering and other key projects- Co-founder of WSG Robotics Process Automation Community of Practice.- SGUnited Jobs daily SMS blast: Reached >46,000 jobseekers via RPA, 10% applied for SGU Jobs (above the usual 5% for typical non-paid/targeted channels.- MCF jobseekers telemarketing pilot: Reached >1,500 jobseekers via telemarketing, half applied for MCF jobs and/or converted to our clients.- SME campaign: Multi-channel campaign to reach SMEs, to encourage them to tap on our programmes and consider our clients. Show less

• Lead Fulfilment - Team Lead, Partners and Operations Division (concurrent)

  • Apr 2019 - Mar 2021

  - Led 5 staff and 4 external agencies. Worked with career services, retrenchment operations, communications teams.- Key achievements: Developed and operationalised strategies to reach vulnerable jobseekers, encourage them to seek employment assistance, convert them to clients. Achieved 70% conversion.

• Principal Manager (Programmes Implementation and Management - covering Team Lead)

  • Dec 2019 - Apr 2020

  - Led 8 officers to manage these programmes: CMP, Career Support Programme, Career Trial, Employment Support for PWDs and Ex-Offenders, Centre for Seniors. - Key achievements: COS 2020, conducted statistics review, quickly pivoted to digital processes for Circuit Breaker, improved claims processes via RPA.

• Senior Manager, Partners and Operations Division

  • Aug 2016 - Mar 2019



Royal Academy of Dance

• United Kingdom
• Performing Arts
• 200 - 300 Employee

• Accompanist (Adhoc)

  • Jan 2001 - Apr 2018

  Accompanist for ballet examinations, classes and concerts (Commonwealth Society of Teachers of Dancing, Crestar School of Dance, Royal Academy of Dance and Yamaha Music School) Accompanist for ballet examinations, classes and concerts (Commonwealth Society of Teachers of Dancing, Crestar School of Dance, Royal Academy of Dance and Yamaha Music School)



A*STAR - Agency for Science, Technology and Research

• Singapore
• Research Services
• 700 & Above Employee

• Assistant Head, Planning and Policy Department, Research and Statistics Unit (concurrent)

  • Apr 2014 - Aug 2016

  - Managed 2 annual National Research and Development Surveys- Co-wrote R&D Intelligence (an internal e-newsletter)- Reported R&D statistics to OECD, DOS etc, - Corporate KPI reporting

• Assistant Head, Corporate Planning (concurrent)

  • Apr 2014 - Aug 2016

  - Co-staffed trips to Sweden and France with A*STAR Chairman and Directors to develop Research, Innovation and Enterprise 2020 plan- Co-staffed corporate activities – Chairman and MD’s speeches, overseas and local management retreats, overseas Board members’ orientation to Singapore, workplan seminars (>5,000 attendees), quarterly Board and PS meetings etc.Other key projects- Singapore Quality Class team: Revamped materials to meet SQC standards- ISO team member: Ensured that A*STAR maintained rigorous ISO standards- Talent Action Group: Worked on manpower sizing to right-site headcount- Firefly Data Forum, DOS meetings: Represented A*STAR’s data-related interests Show less

• Senior Officer, Planning and Policy Department

  • Sep 2012 - Mar 2014



Workforce Singapore

• Singapore
• Government Administration
• 400 - 500 Employee

• Manager, Strategic Planning and Policy Office

  • Feb 2010 - Aug 2012

  Analysis and Statistics Unit: - Managed 2 annual large-scale surveys, including presentation of results - Reported Corporate KPIs, staffed KPI meetings - Projected CET manpower demand - Organised annual corporate workplan sessions - Analysed various manpower and industry statistics, provided statistical support Plans Team: - Completed scenario planning training - Pioneered 3 applied research projects Analysis and Statistics Unit: - Managed 2 annual large-scale surveys, including presentation of results - Reported Corporate KPIs, staffed KPI meetings - Projected CET manpower demand - Organised annual corporate workplan sessions - Analysed various manpower and industry statistics, provided statistical support Plans Team: - Completed scenario planning training - Pioneered 3 applied research projects



Prelude Music School

• Piano Teacher

  • Jan 2005 - Dec 2007