Sherill Jolivet
Customer Service Representative at Formativ Health- Claim this Profile
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Bio
Sandra Jamison, PMP
I have worked with Sherill at Humana in the Integrated Provider Process department. Sherill was easy to work with and shared her knowledge about all things generously. Sherill was always organized, knowledgable and prepared when attending meetings and group activities. Her work ethic was exemplary. Her positive attitude and professional attitude made her a sought after colleague for projects.
Amy Kramer, CNHP, CHHP
Sherill is a great mentor and subject matter expert in the health care industry. She always exhibits excellent customer centric skills that lead to successful and long lasting relationships. Her ability to see the big picture, remove obstacles and achieve success are well recognized and essential for any team. I continue to learn a great deal from Sherill and am thankful for her kind, gentle nature that make work pleasure. I personally would welcome any opportunity to work with Sherill again.
Sandra Jamison, PMP
I have worked with Sherill at Humana in the Integrated Provider Process department. Sherill was easy to work with and shared her knowledge about all things generously. Sherill was always organized, knowledgable and prepared when attending meetings and group activities. Her work ethic was exemplary. Her positive attitude and professional attitude made her a sought after colleague for projects.
Amy Kramer, CNHP, CHHP
Sherill is a great mentor and subject matter expert in the health care industry. She always exhibits excellent customer centric skills that lead to successful and long lasting relationships. Her ability to see the big picture, remove obstacles and achieve success are well recognized and essential for any team. I continue to learn a great deal from Sherill and am thankful for her kind, gentle nature that make work pleasure. I personally would welcome any opportunity to work with Sherill again.
Sandra Jamison, PMP
I have worked with Sherill at Humana in the Integrated Provider Process department. Sherill was easy to work with and shared her knowledge about all things generously. Sherill was always organized, knowledgable and prepared when attending meetings and group activities. Her work ethic was exemplary. Her positive attitude and professional attitude made her a sought after colleague for projects.
Amy Kramer, CNHP, CHHP
Sherill is a great mentor and subject matter expert in the health care industry. She always exhibits excellent customer centric skills that lead to successful and long lasting relationships. Her ability to see the big picture, remove obstacles and achieve success are well recognized and essential for any team. I continue to learn a great deal from Sherill and am thankful for her kind, gentle nature that make work pleasure. I personally would welcome any opportunity to work with Sherill again.
Sandra Jamison, PMP
I have worked with Sherill at Humana in the Integrated Provider Process department. Sherill was easy to work with and shared her knowledge about all things generously. Sherill was always organized, knowledgable and prepared when attending meetings and group activities. Her work ethic was exemplary. Her positive attitude and professional attitude made her a sought after colleague for projects.
Amy Kramer, CNHP, CHHP
Sherill is a great mentor and subject matter expert in the health care industry. She always exhibits excellent customer centric skills that lead to successful and long lasting relationships. Her ability to see the big picture, remove obstacles and achieve success are well recognized and essential for any team. I continue to learn a great deal from Sherill and am thankful for her kind, gentle nature that make work pleasure. I personally would welcome any opportunity to work with Sherill again.
Experience
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Formativ Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Customer Service Representative
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Apr 2019 - Present
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Humana
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United States
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Insurance
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700 & Above Employee
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Health Information Management 2 MRA Team
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Jul 2014 - Oct 2018
In this role I worked on Project related to encounter processes/ submission, was considered a SME (Subject Matter Expert) for Florida Medicaid. Part of my job description was to foster strong relationships will internal and external customer, develop metric processes related to submissions and error correction. Developed the Florida Medicaid Kick Payment process for Maternity FFS transactions.
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Consultant
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Dec 2010 - Jul 2014
Responsible for managing all encounter submission to AHCA for Florida Medicaid. I was responsible for all of the following transaction 837 P/I/D, 834, 835.
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Process Consultant
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Apr 2005 - Dec 2010
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Business Consultant e-Commerce
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Mar 2004 - Apr 2006
Facilitates “action meetings” for the resolution and removal of operational; policy and/or technical barriers as it; relates to electronic communications flow to and from Humana and its constituencies. Required team members to provide conclusions, action plans and provide corporate support to the EC Consultants for each assigned project during meetings to ensure project progress Mediated discrepancies between Service Center Leadership, Project Managers, internal and external consultants… Show more Facilitates “action meetings” for the resolution and removal of operational; policy and/or technical barriers as it; relates to electronic communications flow to and from Humana and its constituencies. Required team members to provide conclusions, action plans and provide corporate support to the EC Consultants for each assigned project during meetings to ensure project progress Mediated discrepancies between Service Center Leadership, Project Managers, internal and external consultants regarding functional design and progression of Humana web applications, Availity and clearinghouse connection as it relates to the deployment of electronic communication.
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SR Electronic Commerce Coordinator
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Aug 2002 - Mar 2004
Identifies, communicates, and coordinates enhancements needed to improve process efficiency in our EDI operations. Works with the design and application engineers teams to development and define and document business requirements and processes. Handle implementation planning, testing support, monitoring, and reporting compliance with stated work plans as planned.
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Operation Manager E-Commerce - Florida Team
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Aug 2000 - Aug 2002
Handled all e-Commerce activities for the state of Florida and Georgia.... The Florida team assisted the Jacksonville Service center with the adoption process of e-capabilities and training the process for the service center and market staff. The team was instrumental in the roll out and adoption of Humana.com and later that year the roll out and adoption of Availity .com of which I assisted in the development of the tool and some process refinement.
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Education
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Florida State College - Jacksonville
Business Adminstration -
1979 - 1981
Jones Business College
AA Degree, Business Administration -
1969 - 1972
Raines High School
Diploma, General Studies
Community
