Experience

Sheraton Sharjah Beach Resort & Spa

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Guest Experience Expert

  • Sep 2021 - Present

  * Respond to all incoming calls and provide relevant information to the guest about the Hotel services. * Provide assistance to the concierge team by responding to guest requests for special arrangements or services. * Provide assistance to the Front Desk Team during busy operations for check-in and checking out guest. * Perform wake up call services. * Updating guest profiles and enrollment. * Assisting our in-house guest with daily requests and complains. * Updating the daily GXP cases. * Preparing night reports and saving down-time reports during the day. * Assisting duty managers for the smooth running of the daily affairs of the department. * Welcoming the elite members and serving them at the executive lounge. * CID, Data entry clerk (VICAS) Show less



Ministry of Basic & Secondary Education, The Gambia

• Banjul, The Gambia

• Librarian

  • Sep 2014 - Aug 2016

  Develop library policies and procedures, organize collections of books, plan and participate in fundraising drives and write proposals for research or project grants. Develop library policies and procedures, organize collections of books, plan and participate in fundraising drives and write proposals for research or project grants.



Ministry of Basic and Secondary Education

• Banjul, The Gambia

• Arts & Crafts and Agricultural Science Teacher

  • Sep 2013 - Aug 2016

  Handling classroom, giving instructions, and making reports at the end of the academic year. Provide assistance to candidates for their online registration during their final exams. Implementing effective classroom management practice and also serving as resource personnel or a presenter during school base workshops. Handling classroom, giving instructions, and making reports at the end of the academic year. Provide assistance to candidates for their online registration during their final exams. Implementing effective classroom management practice and also serving as resource personnel or a presenter during school base workshops.