Sherif Osman Hafez

Assistant Front Office Manager at RED SEA HOTELS
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Native or bilingual proficiency
  • Germany Full professional proficiency
  • English Full professional proficiency
  • Russian Professional working proficiency

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Credentials

  • English Departement
    EGYPT
    May, 2004
    - Oct, 2024

Experience

  • RED SEA HOTELS
    • Israel
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Assistant Front Office Manager
      • Jul 2016 - Present

       Checking guests in and out, processing registrations and guest accounts.  Organizing and booking meetings for business, guests and representatives.  Processing guest requests, complaints and incidents.  Booking and up selling hotel accommodation.  Fully integrating resorts policies, procedures and standards whilst carrying out duties. Reference.  Receiving all incoming calls and ensuring their distribution to the relevant employee  Welcoming visitors to the office and making sure they were comfortable and looked after  Dealing with all enquiries and resolving any problems over the phone or in person  Organising the hospitality requirements for management meetings and presentations  Maintaining the high presentation standard of the reception area Show less

  • Grand Makadi Hurghada , Red Sea ,
    • Receptionists
      • Dec 2005 - Nov 2006

       Received guests on arrival with a friendly manner  Entered complete details into the computer  Efficiently deal with check-out of guests  Deal with advanced reservations, took bookings and fulfilled particular requirements  Operated the switchboard, messages and enquiries in an disciplined manner  Posted all transactions tho make sure that all bills are kept up-to-date  Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift  Received guests on arrival with a friendly manner  Entered complete details into the computer  Efficiently deal with check-out of guests  Deal with advanced reservations, took bookings and fulfilled particular requirements  Operated the switchboard, messages and enquiries in an disciplined manner  Posted all transactions tho make sure that all bills are kept up-to-date  Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

  • Sun Rise Palacio. Hurghada
    • Public Relation
      • Jan 2004 - Nov 2005

       Promote brand awareness on the national and local levels by communicating through  Various media and introducing new advertising and promotional plans  Manages internal communications and marketing budgets  Coordinating with media to provide them with required information  Assisting in media planning, and ensuring proper media placement  Work with the hotel's website development team to post press releases, articles,  Other marketing information on the website.  Promote brand awareness on the national and local levels by communicating through  Various media and introducing new advertising and promotional plans  Manages internal communications and marketing budgets  Coordinating with media to provide them with required information  Assisting in media planning, and ensuring proper media placement  Work with the hotel's website development team to post press releases, articles,  Other marketing information on the website.

Education

  • Minia University
    license of arts and education, languages
    2000 - 2004

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