Experience

Sara Grech Real Estate

• Malta
• Real Estate
• 1 - 100 Employee

• Real Estate Advisor & Business Partner

  • Jun 2016 - Present



Part-Time Work

• Malta

• Designer & Web Developer

  • 2011 - Present



Zheta International

• Malta
• Technology, Information and Internet
• 1 - 100 Employee

• Executive Sales & Marketing Manager

  • Nov 2013 - May 2016

  • Developing business plans covering sales, revenue, and expense controls in order to meet company’s targets. • Researching and identifying business opportunities by pinpointing prospects and evaluating their position in the industry. • Maximizing company’s revenue. • Establishing and maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Assist in the development of the annual marketing plan. • Delivering impeccable customer service at all times. Show less



Native Bar

• Malta

• Bar Manager

  • Dec 2011 - Sep 2013

  • Managing the daily operations and ensuring that the high standard operating procedures of the venue is maintained. • Delivering excellent customer service and maintaining a high standard of customer management at all times. • Recruiting, training and motivating staff. • Arranging the work schedule of all staff. • Working in all areas of the premises including the bar, floor, cellar, kitchen and office in order to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified. • Availing and signing contracts with sponsors and suppliers. • Booking events, overseeing beverages and food, providing promotions, marketing and sales assistance. • Keeping up to date with licensing legislation and taking legal responsibility for the premises. • Ensuring revenue maximization. Show less



Emaar Hospitality Group

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Corporate Sales & Marketing Account Executive

  • Apr 2011 - Dec 2011

  • Upholding the corporate sales scheme and promoting all F&B outlets in Emaar Hotels & Resorts covering all the venues in the company's 6 5-star hotels and all the other separate venues (19 Restaurants, 15 Lounge Bars, 1 pool Bar & 2 Night Clubs). • Assist each venue to achieve its revenue targets by making the most efficient use of tables and demand. • Answer a high volume of calls and emails regarding all the outlets in Emaar Hotels & Resorts. • Advice and recommend restaurants and bars to mingle customers satisfaction with revenue maximization. • Maintain high level of product and service knowledge of special rates, offers & promotions. • Assist the various outlets with creating the menus and promotions. • Communicate effectively (verbally and in writing) with restaurants and other departments as required to ensure that guest requests are well taken care of. • Respond to and action all inquiries, bookings and cancellations from all sources (internal and external) for all Restaurants and Bars in an efficient, clear and concise manner. • Perform any reasonable additional tasks and attend periodical training courses. Show less



Armani Hotel Dubai

• Hospitality
• 400 - 500 Employee

• Sales, Marketing & Events Executive

  • Oct 2010 - Apr 2011

  • Upholding the corporate company's (Emaar Hospitality Group) sales scheme and promoting all F&B venues in Armani Hotel Dubai & Burj Khalifa covering 6 restaurants and 3 lounge bars. • Assist each venue to achieve its revenue targets by making the most efficient use of tables and demand. • Answer a high volume of calls and emails regarding all the concerned outlets. • Communicate effectively (verbally and in writing) with restaurants and other departments as required to ensure that guest requests are well taken care of. • Respond to and action all inquiries, bookings and cancellations from all sources (internal and external) for all Armani Hotel Restaurants in an efficient, clear and concise manner. • Attend daily briefings at the assigned time. • Perform any reasonable additional tasks and attend periodical training courses. • Uphold Armani Brand Values at all times. Show less



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Team Leader, Leisure Department

  • Mar 2010 - Aug 2010

  • Activity planning, running and logistics. • Class activity promotions. • Conducting students to all activities. • Welcome talk presentation. • Organizing winter programs and weekend package breaks. • Customer care / Service. • Sales and front desk tasks. • Ensuring student satisfaction. • Activity planning, running and logistics. • Class activity promotions. • Conducting students to all activities. • Welcome talk presentation. • Organizing winter programs and weekend package breaks. • Customer care / Service. • Sales and front desk tasks. • Ensuring student satisfaction.



Browns Bar

• Paceville, Malta

• Outdoor Area Manager

  • Oct 2009 - Mar 2010

  • Managing all daily operations of the outdoor area of the venue. • Ensuring all guests’ expectations are exceeded. • Delivering excellent customer service and maintaining a high standard of customer management at all times. • Ensuring revenue maximization. • Managing all daily operations of the outdoor area of the venue. • Ensuring all guests’ expectations are exceeded. • Delivering excellent customer service and maintaining a high standard of customer management at all times. • Ensuring revenue maximization.



Mezza Lebanese Cuisine

• Melbourne, Australia

• Bartender / Duty Manager

  • May 2007 - Jun 2009

  • Assuming overall responsibility of the Restaurant. • Ensuring the smooth running of daily operations • Coaching and supporting all restaurant staff in all areas in order to ensure maximum performance. • Delivering excellent customer service and maintaining a high standard of customer management at all times. • Ensuring all guests’ expectations are exceeded. • Ensuring all equipment, crockery, cutlery and glassware are to the highest standards at all times. • Liaising closely with the entire restaurant staff in order to ensure efficient service and maintain high levels of communication. • Reviewing clients’ feedback and resolving any issues. • Holding monthly stocktake. • Recruiting, training and motivating staff. • Arranging the work schedule of all staff. Show less