Experience

MTI Holding

• Egypt
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Head Of Online Marketing & ecommerce

  • Feb 2019 - Present

  Responsible for all marketing activities and online campaigns , responsible for ecommerce activities for home appliances, responsible for all key accounts for online stores(souq , noon , btech, etc…..), handling all social media accounts and pages of the company ,, managing maintenance department and requests of the customers Responsible for all marketing activities and online campaigns , responsible for ecommerce activities for home appliances, responsible for all key accounts for online stores(souq , noon , btech, etc…..), handling all social media accounts and pages of the company ,, managing maintenance department and requests of the customers



Hadidy group holding

• Qesm El Maadi, Cairo, Egypt

• Marketing Specialist

  • Oct 2018 - Jan 2019

  Responsible for marketing of all projects, account manager for compounds projects, setting marketing plan for sales team, managing all social media accounts, exploring new ways of improving services and increasing profitability Responsible for marketing of all projects, account manager for compounds projects, setting marketing plan for sales team, managing all social media accounts, exploring new ways of improving services and increasing profitability



Hadidy group holding

• Qesm El Maadi, Cairo, Egypt

• Marketing Specialist

  • Jan 2013 - Nov 2014

  Responsible for marketing for all projects , evaluating and maintaining marketing strategies, directing planning and coordinating marketing efforts , communicating and evaluating the marketing plans and strategies and securing the required approvals from the CEO , evaluating competitors and making market analysis Responsible for marketing for all projects , evaluating and maintaining marketing strategies, directing planning and coordinating marketing efforts , communicating and evaluating the marketing plans and strategies and securing the required approvals from the CEO , evaluating competitors and making market analysis



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Supply Chain Specialist & assistant sales manager

  • Oct 2011 - Jan 2013

  Responsible for certifying the suppliers the company should deal with in the supply chain department, responsible for monitoring sales team for selling ECC ( environmental combustion control systems) & CCTV ( closed circuits TV for security cameras) & fire alarms systems and controlling systems & sensors and sensors systems…, creating marketing plan for the sales team.. Responsible for certifying the suppliers the company should deal with in the supply chain department, responsible for monitoring sales team for selling ECC ( environmental combustion control systems) & CCTV ( closed circuits TV for security cameras) & fire alarms systems and controlling systems & sensors and sensors systems…, creating marketing plan for the sales team..



Orange

• France
• Telecommunications
• 700 & Above Employee

• Started as customer service agent reached team leader position in the call center

  • Jul 2009 - Jul 2011

  Handling all customers requests & handling all complaints by offering the best solutions, update customers files, make complete filing system , organize outings and events for the team after i reached team leader position in the call center , managing a team of 12 agents , manage meeting schedules , perform daily life briefing ,, got the best AHT “ average handling time” for calls in the call center for 6 consecutive months , before i left the company i used to be responsible for handling All angry customers calls Show less



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Trainee in customer support

  • Nov 2007 - Feb 2008

  Training for handling all complaints of the customers and make a survey to solve all problems and learning to handle tracking system for all orders Training for handling all complaints of the customers and make a survey to solve all problems and learning to handle tracking system for all orders



Maggie Metal Corporation (MMC)

• Egypt
• Retail Office Equipment
• 1 - 100 Employee

• Trainee in sales department

  • Jul 2007 - Oct 2007

  Understand the products , handling all customers meetings , responsible to make some purchases and sales orders , checking the delivery of materials in time for all projects , following up with the customer to keep good relationship with the company Understand the products , handling all customers meetings , responsible to make some purchases and sales orders , checking the delivery of materials in time for all projects , following up with the customer to keep good relationship with the company