Experience

PhishLabs

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Cyber Threat Analyst

  • Oct 2021 - Present



Dreamscape Networks

• Singapore
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Care Associate

  • Jan 2020 - Aug 2021

  • Handle calls 20+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, especially with their email, website, and DNS concerns. And resolving issues at a 90% rate. • Handle calls 20+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, especially with their email, website, and DNS concerns. And resolving issues at a 90% rate.



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Associate

  • Feb 2019 - Jan 2020

  • Handle calls 30+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, resolving issues at a 90% rate. • Informing customers of their Eligible services and products • Handle calls 30+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, resolving issues at a 90% rate. • Informing customers of their Eligible services and products



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Associate

  • Jul 2016 - Jan 2019

  • Handle calls 30+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, resolving issues at a 90% rate. • Informing customers of their Eligible services and products • Handle calls 30+ daily, with duties including signing up new customers, retrieving customer’s data, presenting relevant product information, and canceling service. • Provide Technical Support for clients on a wide range of company products, resolving issues at a 90% rate. • Informing customers of their Eligible services and products



AZPIRED

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Care Associate

  • Feb 2016 - Jul 2016

  • Handle calls 20+ daily, giving detailed, personalized, friendly, and polite service to ensure customer retention. • Providing details on the products and give assistance in checking order status. • Handle calls 20+ daily, giving detailed, personalized, friendly, and polite service to ensure customer retention. • Providing details on the products and give assistance in checking order status.



KUDO SUPPORT INCORPORATED

• Lapu-Lapu, Central Visayas, Philippines

• CHAT SUPPORT and WORK FORCE ANALYST

  • Nov 2014 - Feb 2016