Experience

Fundcraft Publishing

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Bindery Worker

  • Sep 2020 - Present

  Collierville, Tennessee, United States



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Customer Service Representative

  • Oct 2019 - Sep 2020

  Cordova, TN Accurately input information for clients booking non-emergency medical transportation Receiving and handling multiple calls throughout the work shift Utilized excellent customer service skills on every call Handled all customer incidents in a professional, calm manner



Party City

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Apr 2017 - Apr 2019

  Hoffman Estates, Illinois Worked closely with and under the general and district managers of Party City In charge of hiring and scheduling team associates, as well as assisting associates in the event of unexpected scheduling changes Made sure all tasks were distributed and accomplished by store associates Utilized excellent customer service skills on the floor, at the register, and over the phone Handled all customer incidents in a professional, calm manner

• Team Lead

  • May 2014 - Apr 2017

  Hoffman Estates, Illinois Promoted to take on more managerial tasks and responsibilities, including staff and task management.

• Personalization Specialist

  • Sep 2011 - May 2014

  Hoffman Estates, IL I ran the custom printing area of the store. I printed custom invitations, banners, and other items.



Halloween City

• United States
• Retail
• 100 - 200 Employee

• General Manager

  • Aug 2015 - Nov 2015

  Rosemont, Illinois Hired, trained, and managed full staff for the Halloween season Handled all cash management and paperwork associated with the store



OneIMS - Integrated Marketing Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Freelance Writer

  • Jul 2011 - Sep 2011

  Niles, Illinois, United States Wrote Search Engine Optimization articles for multiple clients Worked one-on-one with clients to insure complete client satisfaction Received and applied critique from the client as necessary