Experience

AWH Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Officer

  • Mar 2021 - Present



Italian Social Club

• United States
• Investment Management

• Resturant Supervisor

  • Jun 2013 - Present

  - Taking orders from patrons for food or beverages.- Write customers food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.- Setting up for functions (small and large)- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.- Cashing up the register.- General cleaning, keeping area’s organized .- Collect payments from customers.- Ensuring the team is working in a controlled and safe environment



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Major Account Representative

  • Mar 2018 - Mar 2021

   Developing sound understanding of road transport, including strengths and weaknesses in order to address the customers requirements. Obtaining a major customer portfolio with nation-wide known industries such as: Burson Automotive, Gruma Oceania (Mission Foods), Fuchs Lubricants, Caterpillar and many other clients.  Building a professional relationship with all customers and third parties involved in the chain.  Providing excellent customer service to resolve the customers query at first point. Ensuring they are satisfied with their experience with our company. Being the first point of contact for my portfolio with any questions, enquires, ETA’s, PODs quotes and other needs within the transport industry.  Providing customers with knowledge regarding the products and services we offer.  Attend meetings with the key client managers to consult with existing clients in improving all facets of their logistics needs.  Liaise with operations to ensure all aspects are followed through for customers to receive their goods.



Lion Co

• United Kingdom
• Accounting

• Credit Processor

  • 2012 - 2012

  - Ensuring that credit claims were processed accurately.- Implemented the process of having specific accounts unblocked in order to have credit claims processed.- Customer and Team focused.- Kitchen duties, tidying, coffee and tea making.- Adhered to company policies and processes and resolving issues.- Planned and organized a detailed workflow spreadsheet to ensure that work was prioritized.- Meeting KPI’s that the organization was set.- General customer service duties, phone and in person.