Sherianne Wilton

Operational Quality & Training Officer at Residential Tenancies Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area, AU
Skills

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Experience

  • Residential Tenancies Authority
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Operational Quality & Training Officer
      • Oct 2019 - Present

    • Client Contact Officer A03 & Client Support Officer A04
      • Apr 2016 - Sep 2019

      Receiving inbound calls and emails from tenants, landlords and property managers looking for information and options in relation to the Residential Tenancy and Rooming accomodation act 2008Managing email and phone queues for Property Managers and Lessors needing assistance registering for an online bond management system for residential tenanciesProviding online helpdesk duties for tenants, landlords and property managers using website to upload bond documentsProviding feedback and improvement suggestions to website developerTransitioning phone clients to online services Show less

  • NewsCorp Australia
    • Brisbane
    • Team Leader
      • Aug 2007 - May 2015

Education

  • University of Southern Queensland
    Bachelor’s Degree, Journalism and Media production
    1998 - 2001

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