Experience

The Boon Group, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Implementation Manager

  • Dec 2005 - Present

  -Single point-of-contact for benefit plan Implementation -Mediate and coordinate completion of all project deliverables and resolution of Implementation related items. -Create Implementation Timeline; monitor all tasks -Develop and execute Implementation strategy consistent with customer expectations; ensure strategy is administered in accordance with all performance guarantee arrangements. -Effectively manage Implementation team dynamics and provide direction/coaching to fellow… Show more -Single point-of-contact for benefit plan Implementation -Mediate and coordinate completion of all project deliverables and resolution of Implementation related items. -Create Implementation Timeline; monitor all tasks -Develop and execute Implementation strategy consistent with customer expectations; ensure strategy is administered in accordance with all performance guarantee arrangements. -Effectively manage Implementation team dynamics and provide direction/coaching to fellow team members ensuring success of the overall Implementation process -Collaborate during review and analysis to provide recommendations for designing complex account and benefit structures incorporating customer objectives and carrier systems, administration and reporting requirements. -Solicit and assess internal and external customer feedback to ensure continuous quality improvement of the Implementation process (i.e., systems, resources, tools, etc.). Show less -Single point-of-contact for benefit plan Implementation -Mediate and coordinate completion of all project deliverables and resolution of Implementation related items. -Create Implementation Timeline; monitor all tasks -Develop and execute Implementation strategy consistent with customer expectations; ensure strategy is administered in accordance with all performance guarantee arrangements. -Effectively manage Implementation team dynamics and provide direction/coaching to fellow… Show more -Single point-of-contact for benefit plan Implementation -Mediate and coordinate completion of all project deliverables and resolution of Implementation related items. -Create Implementation Timeline; monitor all tasks -Develop and execute Implementation strategy consistent with customer expectations; ensure strategy is administered in accordance with all performance guarantee arrangements. -Effectively manage Implementation team dynamics and provide direction/coaching to fellow team members ensuring success of the overall Implementation process -Collaborate during review and analysis to provide recommendations for designing complex account and benefit structures incorporating customer objectives and carrier systems, administration and reporting requirements. -Solicit and assess internal and external customer feedback to ensure continuous quality improvement of the Implementation process (i.e., systems, resources, tools, etc.). Show less