Experience

Title Alliance, Ltd.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Manager

  • Dec 2021 - Present



On Q Financial, LLC

• United States
• Financial Services
• 100 - 200 Employee

• New Construction Relationship Manager/Project Review Underwriter

  • Nov 2016 - Sep 2021

  While working here, I executed analytical skills to identify opportunities for profit-enhancing while targeting outsourced business operations while also completing underwrites of new construction projects. I also recruited and on-boarded developers and builders, while supervising and organizing all lending aspects of the construction projects. Ensured lending agency compliance resulting in seamless process for end financing to mutual clients Earned and maintained Preferred Lender status for new construction projects by establishing relationships with builder services/developers and presenting to stakeholders.Accomplishments: • Generated $16M in real estate loans by presenting sales opportunities with key stakeholders of Builders/Developers nationwide.• Identified and executed multiple strategies to turn operations team into a profit center, while garnering six figure income year over year since inception.• Yielded over $8M in real estate sales by launching new projects within 24 months. Show less

• Project Underwriter & New Construction Manager

  • Oct 2016 - Aug 2021

  • Collaborate and assist Developers and Builders in structuring their condominium projects to ensure lending agency compliance, offering end financing to consumers• Using data analytics, I identified and proposed an opportunity to bring a sector of our outsourced business operations in-house and turn our department into a profit center, granted by Executive Leadership. Leading to a net profit of over $120K the first year. • Travel nationwide marketing the unique benefits and assets our team and company offers to multiple Builder Services and Developers to earn preferred lender status on several New Construction projects. Generated over $8 million dollars in real estate sales in new projects in less than 24 months. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Unit Manager, Post Foreclosure Sale Claims

  • Oct 2014 - Oct 2016

  • Re-engaged in 2014 to execute a re-organization for the Post Foreclosure Sale Claims department. Implemented by assessing the current state of business and collaborated with peers to vet out all routines. Lead the development and implementations of a multiphase action plan which built a new infrastructure and routines to clear government sanctions, resolve the back log of un-filed claims, and decrease the high turnover rate.• In one year, we successfully reduced 90% of backlogged claims and were a contributing factor to the lifting of the OCC consent order• Through mentoring, counseled managers under my purview to successfully navigate challenging team dynamics, resulting in increased morale and a flattened out turnover rate• Engaged in preventative planning for market changes and reduced impact to work force while continuously pursuing process improvements and business development activities through the use of robotics and utilization of the most relevant systems in the industry. Show less

• Unit Manager

  • Oct 2014 - Oct 2016

  In this position, I proved myself an adept manager by identifying and implementing strategies to drive holistic leadership and streamlined ongoing operations, while collaborating with multiple work streams & LOB's. I led my teams in clearing government sanctions, resolving backlog of un-filed claims, and decreased the high turnover rate by strategizing and implementing a multi-phased action plan. I monitored and oversaw ongoing operations utilizing robotics and relevant systems to ensure process improvement and business development. I also supervised and regulated business operations by collaborating with leaders inter-departmentally to examine routines for process improvement, while successfully executing the current state of business ops. Liaised with peers to successfully execute completed a complete reorganization of LOB in just over a year. In addition to this, I played an integral role in: • Supported in lifting OCC consent order, while dropping down 90% of backlogged claims in a year.• Drove performance of millions of dollars in backlogged sales claims in a year, while executing complete reorganization of the sales department.• Enhanced morale, flattened out turnover rate, increased production, and improved quality by launching training programs.• Steered team dynamics and performance in achieving business goals by mentoring and counseling managers.• Minimized impacts on the workforce by strategizing and executing preventative plans regarding market changes. Show less

• Unit Manager, REO

  • Aug 2009 - Oct 2014

  • Managed business operations of internal teams and acted as relationship liaison with multiple outsource vendors• Led teams with daily oversight of REO process supporting vendor relationships• Structured contracts and negotiated pricing and services with vendors across multiple lines of business within REO sector• Coached and empowered employees to utilize available reporting and resources to yield highest output from the Asset Managers they oversaw• Achieved marked improvement in performance and quality and consistently remained in the Top 3 ranking out of 12 competing vendors within the organization Show less

• Senior Asset Manager

  • Feb 2009 - Aug 2009

  • Promoted to Manager in less than a year in role• Managed oversight of outsourced vendor Asset Managers’ production and quality for all REO related activities for a portfolio over 1000 properties• Performed quantitative analysis using reporting to drive production and ensure goals were met and quality standards were upheld• Coached and partnered with internal and external individuals to share best practices and confirm alignment of goals and effective business routines• Trained new hires and participated in a focus group revising and rewriting policies and procedures Show less

• Asset Manager

  • Jan 2008 - Feb 2009

  • Analyzed market data and developed marketing strategies for portfolio of over 600 properties• Reviewed, negotiated, and approved offers while executing all documentation submitted by brokers and agents• Mitigated risk and prevented extended marketing times by partnering with clients, brokers, and vendors to do periodic reviews of property and title conditions as well as market challenges for reformulation of marketing approach• Consistently achieved top performer in sales and quality month over month and became Team Lead and Subject Matter Expert within 6 months in role Show less



Phoenician Properties Realty

• Real Estate Agent

  • Jan 2005 - Dec 2007

  • Evaluated potential clients’ financial situation and real estate needs to determine appropriate purchasing and selling strategies • Researched market trends and conditions to assess proper values to make certain transactions were marketed at their highest and best potential for timely closings • Sales strategies and firm negotiations were employed on behalf of clients to ensure the most favorable transaction terms, protect clients’ interests, and facilitate a seamless transaction for all parties Show less



Timberlake Cabinets

• Regional Supervisor, Accounts Receivable

  • Aug 2001 - May 2003

  • Successfully developed and implemented new interdepartmental account receivables process for the West Coast operations • Investigated outstanding accounts and constructed reconciliation packages to present to unsettled vendors • Developed strategic partnerships with vendors to ensure maximum recovery of outstanding balances and streamlined inter-departmental processes going forward to reduce loss and maximize recovery of income earned • Successfully developed and implemented new interdepartmental account receivables process for the West Coast operations • Investigated outstanding accounts and constructed reconciliation packages to present to unsettled vendors • Developed strategic partnerships with vendors to ensure maximum recovery of outstanding balances and streamlined inter-departmental processes going forward to reduce loss and maximize recovery of income earned