Experience

Raffles Design Institute
• Indonesia
• Higher Education
• 1 - 100 Employee
• Education Consultant

  • Oct 2020 - Present


Mayapada Group

• Indonesia
• Capital Markets
• 1 - 100 Employee

• Customer Relations Specialist

  • Oct 2019 - Oct 2020

  • Created activities and engagements to enhance customer experience, knowledge, and patronage. • Liaised between customers and organizations with a particular focus on working with the sales department. • Managed customer relations on an ongoing basis to maximize customer retention. • Assisted with conflict resolution during partnership negotiations and acquisitions. • Maintained statistical database of customers using systems for types of customer complaints, resolutions offered by the organization, and satisfaction rating by customer. • Experienced with customer relationship management (CRM) system. Show less



District 8 Jakarta

• Indonesia
• Real Estate
• 1 - 100 Employee

• Guest Service Officer

  • Feb 2018 - Oct 2019

  • Manage guests inquires and assisting their needs • Keep updated records of office expenses and cost • Provide excellently, caring, and sincere customer service • Handling guests complaints and provide alternative solutions to address the problems. • Communicative and informative to all guests across nationalities and needs • Perform other clerical receptionist duties such as document filing and photocopy • Create new access card for tenants and visitors and filling them • Know tenant/unit database, lease period (if on lease), and other related important information • Request for repairing or service tenant or unit owner to the related parties in the organization (ex. to engineering, general services, or other department) Show less



Kuningan City

• Real Estate
• 1 - 100 Employee

• Customer Service Department

  • Jun 2017 - Feb 2018

  • Give information and handling customers complaints • Provides information about tenants, facilities, promos, and ongoing programs • Create new member and input customer's points • Handling redemption (input and report) • Supports and assists marketing in providing information regarding programs/events • Distribute documents and information letters to tenants • Give information and handling customers complaints • Provides information about tenants, facilities, promos, and ongoing programs • Create new member and input customer's points • Handling redemption (input and report) • Supports and assists marketing in providing information regarding programs/events • Distribute documents and information letters to tenants