Experience

RUSHBRUSH, INC.

• Egypt
• Consumer Electronics
• 1 - 100 Employee

• Quality Assurance Specialist

  • Jul 2022 - Present

• Customer Service Representative

  • Jul 2020 - Jul 2022

  I have spent almost 2 years & I have successfully fulfilled some achievements as :- Creating the sms content for the company.-Creating the FAQ about our products on our website.-Creating a presentation concerning how to be a fast typer on keyboard.- Winning a competition in which I acted as a team leader for the whole team for a month.-Winning a recognition for being the top performer of the year 2021.Assist customers by explaining procedures, answering questions, creating orders, and providing information.Support customers online via social media channels.Guide customers to get the right and suitable products.Handle all customer’s complaints.Build sustainable relationships and engage customers by taking the extra mile.Identify and escalate priority issues to supervisors.Document all call information according to standard operating procedures.Seize opportunities to upsell products when they arise to enhance sales.Research required information using available resources.Updates job knowledge by studying new product descriptions and participating in educational opportunities.Any other task that the manager requires. Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2020 - Jun 2020



Blink Trade

• Alexandria, Egypt

• Sales Representative

  • Mar 2019 - Dec 2019

  Identify and establish contact with potential customers Schedule and perform product demonstrations with potential customers Develop and maintain relationships with existing customers Attend industry trade shows to identify potential sales leads and make meaningful contact with existing customers Follow industry trends to identify new opportunities for potential sales Recommend marketing strategies to target a specific region or demographic Generate and submit sales reports to management Show less