Experience

MeshCrete

• Australia
• Manufacturing
• 1 - 100 Employee

• General Manager, NSW

  • Jul 2021 - Present

  Accomplishments include:- Managed seven high-performing, cross-functional teams ranging from entry-level customer service staff to senior executives by setting departmental KPI’s and performance objectives, increasing output and productivity by 25%.- Facilitated the achievement of Quality Management System certifications (ISO 9001), Australian manufacturing certifications (ACRS) and other industry-specific accreditations.- Formulated and executed systems and procedures to overhaul obsolete legacy systems, consolidate end-to-end service processes and improve operational quality and team efficiency, resulting in 35% improvement to customer response times, 90% quicker order turnaround and prevention of 90% of internal operational error recurrences.- Utilised strategic management, budgeting and forecasting to achieve YOY revenue growth of 25% while maintaining a healthy bottom-line.- Acted as a strategic consultant for the organisation’s VIC expansion through insights from market trend analysis and NSW management experience, ensuing 20% ROI improvements. Show less

• Credit Strategy Manager

  • Sep 2017 - Jul 2021

  Accomplishments include:- Conducted comprehensive analysis and risk assessment for commercial credit accounts held by construction companies, developers, builders, and stakeholders.- Led various projects and initiatives, streamlining processes and achieving a 20% increase in operational efficiency for credit decisioning.- Stayed abreast of evolving industry factors, adapting strategies accordingly and reducing high-risk exposures by 10%.- Proactively identified and prioritised emerging risks, resulting in a 25% reduction in potential risk incidents for credit accounts within the manufacturing and construction domains.- Utilised strong analytical, organisational, and negotiation skills to successfully resolve credit-related issues, resulting in a 15% increase in successful resolutions. Show less



Inviropod

• Australia
• Biotechnology Research
• 1 - 100 Employee

• Commercial Development Director, Operations and Strategy

  • Dec 2021 - Present

  Accomplishments include: - Implemented strategies for commercialising new ground burial systems and products, including acquisition of robust scientific evidence, establishment of appropriate business processes and devising revenue models. - Identified and capitalised on new opportunities through market analysis, product development and competitive intelligence, leading to the development of a SAAS offering which increases customer lifetime value by 200%. - Influenced the development of pitch materials and a DCF valuation model necessary to attract funding, achieving the NSW Government MVP Grant and interest from other venture capitalists. - Presented on the “Responding to Environmental Crisis” panel of the Redesigning Deathcare Conference 2022, having reached global audiences. Show less



NAB

• Australia
• Banking
• 700 & Above Employee

• Customer Support Adviser, Retail Banking

  • Aug 2016 - Aug 2017

  Accomplishments include: - Contributed towards digital migration of retail banking activities through education of clients and participation in regular digitisation initiatives. - Promoted the Bank's products and services to new and existing customers, in turn assisting the branch in meeting various performance KPI's and metrics. - Supported various development activities to achieve revenue growth and increased customer advocacy. Accomplishments include: - Contributed towards digital migration of retail banking activities through education of clients and participation in regular digitisation initiatives. - Promoted the Bank's products and services to new and existing customers, in turn assisting the branch in meeting various performance KPI's and metrics. - Supported various development activities to achieve revenue growth and increased customer advocacy.