Program Coordinator

• 2023 - Present

Content Manager and Digital Marketing (Volunteer)

• May 2020 - Present

This volunteer role has kept me engaged during the current pandemic and provided me with so much professional development in Outdoor Education as well as Content and Digital Marketing management. Duties include: - Website design and management - Social media content development - Digital Design - Webinar facilitation (Zoom) - Talent sourcing for webinar sessions This volunteer role has kept me engaged during the current pandemic and provided me with so much professional development in Outdoor Education as well as Content and Digital Marketing management. Duties include: - Website design and management - Social media content development - Digital Design - Webinar facilitation (Zoom) - Talent sourcing for webinar sessions

Communications and Engagement Coordinator - Tribe Coordinator

• Oct 2020 - Nov 2023

This is an evolving role which will allow me many opportunities to develop my skills, including: - Digital and Social Media Marketing - Website management - Customer relationship management through Ontraport - Program Administration This is an evolving role which will allow me many opportunities to develop my skills, including: - Digital and Social Media Marketing - Website management - Customer relationship management through Ontraport - Program Administration

Event Coordinator (Virtual Event)

• Aug 2020 - Oct 2020

Event Management for a Small Business Big Impact event for Small Business Month. -Website creation and management -Event administration -Digital and in person marketing -Working collaboratively with local council, business chamber, and other key representatives of the Port Stephens area Event Management for a Small Business Big Impact event for Small Business Month. -Website creation and management -Event administration -Digital and in person marketing -Working collaboratively with local council, business chamber, and other key representatives of the Port Stephens area

Professional Development

• Oct 2019 - Aug 2020

After a move from Canberra to Newcastle (Nelson Bay) I have spent the past few months on professional and personal development. Recently I have solidified my skills and experience in training by obtaining a Cert IV in Training and Assessment from a registered RTO. I have also sought freelance and networking opportunities in the Newcastle Area to further strengthen my integration into the community. In addition I have taken several online courses: - "How to Teach Online" UNSW -… Show more After a move from Canberra to Newcastle (Nelson Bay) I have spent the past few months on professional and personal development. Recently I have solidified my skills and experience in training by obtaining a Cert IV in Training and Assessment from a registered RTO. I have also sought freelance and networking opportunities in the Newcastle Area to further strengthen my integration into the community. In addition I have taken several online courses: - "How to Teach Online" UNSW - "Digital Marketing" Google Garage And sought volunteer and professional development opportunities: - Consulting on risk management and safety for a local experiential education organization. - Assisting with content and delivering presentations for online webinar series and sharepoint experiential education community page Show less After a move from Canberra to Newcastle (Nelson Bay) I have spent the past few months on professional and personal development. Recently I have solidified my skills and experience in training by obtaining a Cert IV in Training and Assessment from a registered RTO. I have also sought freelance and networking opportunities in the Newcastle Area to further strengthen my integration into the community. In addition I have taken several online courses: - "How to Teach Online" UNSW -… Show more After a move from Canberra to Newcastle (Nelson Bay) I have spent the past few months on professional and personal development. Recently I have solidified my skills and experience in training by obtaining a Cert IV in Training and Assessment from a registered RTO. I have also sought freelance and networking opportunities in the Newcastle Area to further strengthen my integration into the community. In addition I have taken several online courses: - "How to Teach Online" UNSW - "Digital Marketing" Google Garage And sought volunteer and professional development opportunities: - Consulting on risk management and safety for a local experiential education organization. - Assisting with content and delivering presentations for online webinar series and sharepoint experiential education community page Show less

Program Manager (Active Y)

• Jul 2018 - Oct 2019

Coordination of multiple programs including: Runners Club, Sailing Club, Paddle Hub with SUP'ing and Kayaking, RAID Basketball (Recreation Activities for people with an Intellectual Disability) and a Senior Sports Carnival. Management of a team of 15- 20 casual staff and over 100 volunteers. Communicate and engage with participants, YMCA Canberra staff at all levels, boar members, key stakeholders in the Canberra community and government officials. · Expand the reach and impact of… Show more Coordination of multiple programs including: Runners Club, Sailing Club, Paddle Hub with SUP'ing and Kayaking, RAID Basketball (Recreation Activities for people with an Intellectual Disability) and a Senior Sports Carnival. Management of a team of 15- 20 casual staff and over 100 volunteers. Communicate and engage with participants, YMCA Canberra staff at all levels, boar members, key stakeholders in the Canberra community and government officials. · Expand the reach and impact of programs by building participation through staff training, high quality customer service, professional communication, and implementation of multiple marketing techniques. · Planned and delivered multiple large scale events (up to 500 people) as well as developed new community-based programs and events · Administration of all programs through; logistical and fiscal planning, research and procurement of assets, and professionally written applications and grants. · Developed and implemented risk management and policies and procedures, individually and in collaboration with club committees and YMCA Canberra corporate staff to ensure participant safety and clear operational functionality of programs. · Strengthened skills and knowledge of Customer Relationship Management and Web platforms including: Wordpress, Revolutionise Sport, Register Now, Fareharbor, Caremonkey, Mail Chimp, and Survey Monkey. · Manage 2 volunteer committees with over 40 volunteers, and a team of up to 20 staff (of teenagers and young adults) across multiple programs. Responsibilities include; facilitation of training and professional development, scheduling, ensuring skills and requirements adhere to YMCA policies, and regular communication and attendance at club meetings. Show less Coordination of multiple programs including: Runners Club, Sailing Club, Paddle Hub with SUP'ing and Kayaking, RAID Basketball (Recreation Activities for people with an Intellectual Disability) and a Senior Sports Carnival. Management of a team of 15- 20 casual staff and over 100 volunteers. Communicate and engage with participants, YMCA Canberra staff at all levels, boar members, key stakeholders in the Canberra community and government officials. · Expand the reach and impact of… Show more Coordination of multiple programs including: Runners Club, Sailing Club, Paddle Hub with SUP'ing and Kayaking, RAID Basketball (Recreation Activities for people with an Intellectual Disability) and a Senior Sports Carnival. Management of a team of 15- 20 casual staff and over 100 volunteers. Communicate and engage with participants, YMCA Canberra staff at all levels, boar members, key stakeholders in the Canberra community and government officials. · Expand the reach and impact of programs by building participation through staff training, high quality customer service, professional communication, and implementation of multiple marketing techniques. · Planned and delivered multiple large scale events (up to 500 people) as well as developed new community-based programs and events · Administration of all programs through; logistical and fiscal planning, research and procurement of assets, and professionally written applications and grants. · Developed and implemented risk management and policies and procedures, individually and in collaboration with club committees and YMCA Canberra corporate staff to ensure participant safety and clear operational functionality of programs. · Strengthened skills and knowledge of Customer Relationship Management and Web platforms including: Wordpress, Revolutionise Sport, Register Now, Fareharbor, Caremonkey, Mail Chimp, and Survey Monkey. · Manage 2 volunteer committees with over 40 volunteers, and a team of up to 20 staff (of teenagers and young adults) across multiple programs. Responsibilities include; facilitation of training and professional development, scheduling, ensuring skills and requirements adhere to YMCA policies, and regular communication and attendance at club meetings. Show less

Student and Academic Services Officer

• Sep 2017 - Jul 2018

Front of house role interacting with students, teachers, and key stakeholders at the University of Canberra College and University of Canberra. Engaging with students to assist them with day to day needs, student and academic administration, development of policy and procedures, as well as developing community culture. · Provide customer service and professionally communicate with students, teachers, staff, and other key stakeholders · Plan and coordinate student and staff events… Show more Front of house role interacting with students, teachers, and key stakeholders at the University of Canberra College and University of Canberra. Engaging with students to assist them with day to day needs, student and academic administration, development of policy and procedures, as well as developing community culture. · Provide customer service and professionally communicate with students, teachers, staff, and other key stakeholders · Plan and coordinate student and staff events · Demonstrate a high-level of administrative skills and communication across multiple learning programs including; domestic and international students, Diploma and Pathway programs, IELTS and English Language Programs, as well as tasks related to VET/RTO programs. · Manage student and academic information through spreadsheets, databases and multiple learning and student management technology systems including; Blackboard, Moodle, Callista, Studylink, Canvas, PRISMS. · Assess and evaluate current policies and procedures and ensure they meet with best practice and national code standards. · Understand and implement multiple national codes concerning domestic, international, and underage students. · Develop role specific training materials and assisted with facilitation of policies and procedures for new staff. Show less Front of house role interacting with students, teachers, and key stakeholders at the University of Canberra College and University of Canberra. Engaging with students to assist them with day to day needs, student and academic administration, development of policy and procedures, as well as developing community culture. · Provide customer service and professionally communicate with students, teachers, staff, and other key stakeholders · Plan and coordinate student and staff events… Show more Front of house role interacting with students, teachers, and key stakeholders at the University of Canberra College and University of Canberra. Engaging with students to assist them with day to day needs, student and academic administration, development of policy and procedures, as well as developing community culture. · Provide customer service and professionally communicate with students, teachers, staff, and other key stakeholders · Plan and coordinate student and staff events · Demonstrate a high-level of administrative skills and communication across multiple learning programs including; domestic and international students, Diploma and Pathway programs, IELTS and English Language Programs, as well as tasks related to VET/RTO programs. · Manage student and academic information through spreadsheets, databases and multiple learning and student management technology systems including; Blackboard, Moodle, Callista, Studylink, Canvas, PRISMS. · Assess and evaluate current policies and procedures and ensure they meet with best practice and national code standards. · Understand and implement multiple national codes concerning domestic, international, and underage students. · Develop role specific training materials and assisted with facilitation of policies and procedures for new staff. Show less

Team Mentor

• Jan 2017 - Jun 2017

In addition to expedition and camp based leader, engaging in administrative duties as well as program and team member development. • Drive the design, delivery, and evaluation of learning materials and program learning and development to meet the learning outcomes and needs of the client. · Facilitate and deliver multi-day educational learning and development programs and activities through experiential-based activities. · Develop and mentor other staff members in hard technical… Show more In addition to expedition and camp based leader, engaging in administrative duties as well as program and team member development. • Drive the design, delivery, and evaluation of learning materials and program learning and development to meet the learning outcomes and needs of the client. · Facilitate and deliver multi-day educational learning and development programs and activities through experiential-based activities. · Develop and mentor other staff members in hard technical and transferable soft skills such as interpersonal, communication, social and emotional intelligence. · Build and maintain positive relationships with coworkers, supervisors, clients and students. · Evaluate programs and provide feedback to co-workers and organization based on policies and practices, curriculum, resources, and outside providers. · Administrative duties such as prepare program reports, manage internal and external communication, utilize customer and human resource technology systems such as ATLAS, ATHENA, Caremonkey, and survey software.

Journey Based Group Leader

• Jul 2016 - Jun 2017

Leading expeditions in backpacking, camping, climbing, abseiling, canoeing, and camp based activities. Creating a safe environment for participants to learn knew skills and group development.

Part-time Recreation Group Leader

• Nov 2014 - Jun 2016

Group leading ages 5-16 in camp activities including games, facilitation of high and low ropes, hiking, and other camp based activities. Group leading ages 5-16 in camp activities including games, facilitation of high and low ropes, hiking, and other camp based activities.

Program Coordinator

• Mar 2014 - Mar 2016

Outdoor recreational based programming for the army community. Planning, organizing, creating, teaching, facilitating, outdoor recreational activities in surfing, climbing, SUPing, hiking, mountain biking, biking, paintball, kayaking, and kayak surfing. Day to day equipment center assistance. • Correspond and communicate with customers and employees, internal and external agencies, as well as all military officials through multiple mediums of communication creating a positive and… Show more Outdoor recreational based programming for the army community. Planning, organizing, creating, teaching, facilitating, outdoor recreational activities in surfing, climbing, SUPing, hiking, mountain biking, biking, paintball, kayaking, and kayak surfing. Day to day equipment center assistance. • Correspond and communicate with customers and employees, internal and external agencies, as well as all military officials through multiple mediums of communication creating a positive and professional environment. • Present information to up to 300 military members through briefing and informational sessions, as well as community events and expos. • Produce publications and marketing materials for recreation rental facility and programs. • Deliver program and event organization from logistics, client communication, risk management, to administrative duties. • Review and evaluate programs to provide continuous improvement and customer satisfaction. Show less Outdoor recreational based programming for the army community. Planning, organizing, creating, teaching, facilitating, outdoor recreational activities in surfing, climbing, SUPing, hiking, mountain biking, biking, paintball, kayaking, and kayak surfing. Day to day equipment center assistance. • Correspond and communicate with customers and employees, internal and external agencies, as well as all military officials through multiple mediums of communication creating a positive and… Show more Outdoor recreational based programming for the army community. Planning, organizing, creating, teaching, facilitating, outdoor recreational activities in surfing, climbing, SUPing, hiking, mountain biking, biking, paintball, kayaking, and kayak surfing. Day to day equipment center assistance. • Correspond and communicate with customers and employees, internal and external agencies, as well as all military officials through multiple mediums of communication creating a positive and professional environment. • Present information to up to 300 military members through briefing and informational sessions, as well as community events and expos. • Produce publications and marketing materials for recreation rental facility and programs. • Deliver program and event organization from logistics, client communication, risk management, to administrative duties. • Review and evaluate programs to provide continuous improvement and customer satisfaction. Show less

Instructor

• Sep 2013 - Nov 2013

Leading groups of international students, grades6-13 all around China through cultural and outdoor education experiences. When I am not in the field I work in the office working with clients and preparing for programs, and when I am not in the office I am most likely climbing or exploring the beautiful outdoors of Yangshuo, China. Leading groups of international students, grades6-13 all around China through cultural and outdoor education experiences. When I am not in the field I work in the office working with clients and preparing for programs, and when I am not in the office I am most likely climbing or exploring the beautiful outdoors of Yangshuo, China.

Camp Counselor and Activitiy Instructor

• Feb 2010 - Aug 2013

Instructed and facilitated outdoor programs for ages 5-16yrs old. Some activities included; Climbing, caving, canoeing, camping, hiking, backpacking, team building activities, games... Instructed and facilitated outdoor programs for ages 5-16yrs old. Some activities included; Climbing, caving, canoeing, camping, hiking, backpacking, team building activities, games...

Graduate Assistant of Adventure Programs

• Aug 2010 - May 2012

Managed adventure staff and training, climbing wall facility, gear rental facility, team building programs, and trip programs, instructed climbing classes, etc.... • Communicate effectively with managers, staff, other university recreation professionals and student employees. • Plan, coordinate, and implement multiple student, staff, and campus wide events • Design and Facilitate challenge course team building programs based on participant needs through development of staff… Show more Managed adventure staff and training, climbing wall facility, gear rental facility, team building programs, and trip programs, instructed climbing classes, etc.... • Communicate effectively with managers, staff, other university recreation professionals and student employees. • Plan, coordinate, and implement multiple student, staff, and campus wide events • Design and Facilitate challenge course team building programs based on participant needs through development of staff manual, policy and procedures, and risk management. • Supervise student managers and staff including hiring, scheduling, training, evaluating staff performance and development for my team, as well as assist with the entire university recreation student employee body through the training and development committee. • Coordinate and lead adventure-based trips including; logistics, staffing, and customer engagement through staff development and customer evaluations. • Manage administrative duties for 4 program including inventory, procurement, payroll, budget, and marketing. Show less Managed adventure staff and training, climbing wall facility, gear rental facility, team building programs, and trip programs, instructed climbing classes, etc.... • Communicate effectively with managers, staff, other university recreation professionals and student employees. • Plan, coordinate, and implement multiple student, staff, and campus wide events • Design and Facilitate challenge course team building programs based on participant needs through development of staff… Show more Managed adventure staff and training, climbing wall facility, gear rental facility, team building programs, and trip programs, instructed climbing classes, etc.... • Communicate effectively with managers, staff, other university recreation professionals and student employees. • Plan, coordinate, and implement multiple student, staff, and campus wide events • Design and Facilitate challenge course team building programs based on participant needs through development of staff manual, policy and procedures, and risk management. • Supervise student managers and staff including hiring, scheduling, training, evaluating staff performance and development for my team, as well as assist with the entire university recreation student employee body through the training and development committee. • Coordinate and lead adventure-based trips including; logistics, staffing, and customer engagement through staff development and customer evaluations. • Manage administrative duties for 4 program including inventory, procurement, payroll, budget, and marketing. Show less

Group Leader

• 2012 - 2012

Group leader; facilitated and instructed climbing, mountain biking, canoeing, backpacking, camping, hiking, high ropes, cultural, intellectual and team building activities. Group leader; facilitated and instructed climbing, mountain biking, canoeing, backpacking, camping, hiking, high ropes, cultural, intellectual and team building activities.

Intramural and Recreation Sports Office Manager

• Sep 2007 - May 2010

Administrative and office duties pertaining to student recreation and intramural sports activities on campus of 2,000 students Develop and manage staff work schedules, sports and tournaments schedules Create and files student incident reports and liability waivers Produce and distribute marketing materials for outdoor recreation club, intramural sports, and tournaments

Resource Development and Alumni Relations Office Assistant

• Jan 2007 - May 2010

Plan, organise, and manage daily assignments Provide customer service, through face to face interaction as well as email and phone, and respond to internal and external inquiries Perform data entry, research alumni, keep accurate records, word processing functions, filing, printing, deliveries, and the preparation of publications and marketing, along with other administration duties Assist and prepare special projects and university events and functions