Sheree Madkins

Payments Manager at Mocse Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Modesto, California, United States, US
Skills

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Credentials

  • Yoga Instructor Certification - Level I
    The Art of Yoga
    May, 2022
    - Oct, 2024

Experience

  • Mocse Credit Union
    • United States
    • Banking
    • 1 - 100 Employee
    • Payments Manager
      • Jan 2023 - Present

      Responsible for the overall management and direction of cards and payments. Overseeing operations, policies, procedures, and systems related to department and credit union functions. This position is a critical link that brings leadership initiatives and goals to an essential workgroup for member experience delivery. A cross-functional high-impact leader, a consistent communicator with a fierce commitment to maintaining the continuity of payment services, developing people, implementing initiatives supporting our strategic vision themes, and exceeding goals. Show less

    • Member Support Supervisor
      • Apr 2022 - Feb 2023

      Responsible for the direct supervision of the Contact Center. Assists with the supervision of the Digital Support and Payments specialists. Motivates and supports the team through feedback and communication. Measures KPIs and performance through data analytics. Tackles new projects that align with the Mocse vision to work towards developing a fully digital branch.

    • Card Services Specialist
      • Jul 2005 - Mar 2022

      • Perform and resolve Visa disputes for fraudulent and disputed transactions.• Responsible for card operations, security, and mailing functions.• Ensure credit union is notified of new or updated Visa card regulations. • Assist in evaluating and performing internal control structures for vendor platforms.• Work with vendors to implement new projects and resolve current issues.• Train staff regarding the use of new platforms and updated card operating procedures.• Serve as an escalation point for calls requiring advanced knowledge of product lines.• Assist branches and related departments as needed, including handling phone center calls. Show less

Education

  • Modesto Junior College
    Associate of Arts (AA), Business Administration and Management, General

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