Experience

Midwest Dental

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Care Coordinator

  • Nov 2021 - Present



Express Scripts

• Bloomington, MN

• Patient Care Advocate

  • Oct 2013 - Aug 2021

  ●Handle inbound and outbound member, provider and physician calls related to pharmacy benefits. ●Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines. ●Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns. ●Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety. Show less



Dairy Queen

• Manager

  • 1999 - Sep 2013

  ●Responsible for opening and closing the store ●Supervised 20+ employees ●Oversaw pricing and stock control ●Maximizing profitability and meeting sales targets. ●Ensuring compliance with health and safety regulations ●Prepare promotional materials and displays ●Count and balance all cash drawers at the end of each shift. ●Responsible for opening and closing the store ●Supervised 20+ employees ●Oversaw pricing and stock control ●Maximizing profitability and meeting sales targets. ●Ensuring compliance with health and safety regulations ●Prepare promotional materials and displays ●Count and balance all cash drawers at the end of each shift.