Experience

Great Expressions Dental Centers

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Jul 2012 - Present

  Answer phones, schedule efficiently, and create and present treatment plans • Work with insurances and provide financial arrangements for increased case acceptance • Maintain a friendly, warm and clean environment for patients and their families • Lead, motivate and supervise the team • Assist in dental team development • Maintain office flow, punctuality and productivity Answer phones, schedule efficiently, and create and present treatment plans • Work with insurances and provide financial arrangements for increased case acceptance • Maintain a friendly, warm and clean environment for patients and their families • Lead, motivate and supervise the team • Assist in dental team development • Maintain office flow, punctuality and productivity



scholarship organization network

• Application Processor

  • Apr 2012 - Jul 2012

  Perform 2nd level application review, with authorization to approve application, in accordance with statue and program guidelinesPerform 2nd level application review, making a denial recommendation for 3rd level review by an Underwriter II, if applicable in accordance with statue and program guidelinesUtilize available search tools/databases, per established guidelines, in order to update application disposition.Maintain record of client interaction and/or work completed, utilizing internal software tools.



confidential Company

• Correspondence Operations Supervisor

  • Dec 2005 - Sep 2011

  Supervises staff engaged in processing high volume inbound correspondence and serves as point of escalation for the department.Manages correspondence image interrogation and data capture processes, including the work queue.Prepares productivity and accuracy reports and provides feedback to management.Trains others in processes, procedures and system use to ensure operational consistency.Serves as liaison with external mail services vendors, ensuring contractual compliance.Provides quality control of correspondence processing, reporting and resolving exceptions with the vendor.Validates vendor batch communications and prepares reconciliation reports.Handles, prepares and proposes responses for high-risk correspondence.Identifies process improvement opportunities, provides recommendations, participates in prioritizing and designing improvements and documents results.Documents and stores processing procedures.



Bellsouth (AT&T)

• Solution Specialist

  • Aug 2003 - Oct 2005



ADT

• Emergency Dispatch Operator

  • May 2002 - Apr 2003