Sherea Ramseur
Implementation Specialist at Kareo, a Tebra company- Claim this Profile
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Bio
Dorian Whitley
I want to take a moment to recognize what a true performer Ms. Ramseur is. Her positive mentality despite times of adversity is one that rubs off on everyone around her; helping them keep a positive attitude. This trait along with her dedication, inspired me personally and I appreciate her so much for that. She goes above and beyond to help others as well as effectively be able to manage her own workload. I know Sherea would be a great asset to any employer/manager and highly recommend her diverse skillset and leadership qualities.
Loren Hebert
Sherea is a dedicated and goal oriented individual. She not only works intently to ensure needs are met, but also excels in all aspects of life, both personal and professional. She is a natural born leader, a persistent and focused teammate, as well as a top-quality friend.
Dorian Whitley
I want to take a moment to recognize what a true performer Ms. Ramseur is. Her positive mentality despite times of adversity is one that rubs off on everyone around her; helping them keep a positive attitude. This trait along with her dedication, inspired me personally and I appreciate her so much for that. She goes above and beyond to help others as well as effectively be able to manage her own workload. I know Sherea would be a great asset to any employer/manager and highly recommend her diverse skillset and leadership qualities.
Loren Hebert
Sherea is a dedicated and goal oriented individual. She not only works intently to ensure needs are met, but also excels in all aspects of life, both personal and professional. She is a natural born leader, a persistent and focused teammate, as well as a top-quality friend.
Dorian Whitley
I want to take a moment to recognize what a true performer Ms. Ramseur is. Her positive mentality despite times of adversity is one that rubs off on everyone around her; helping them keep a positive attitude. This trait along with her dedication, inspired me personally and I appreciate her so much for that. She goes above and beyond to help others as well as effectively be able to manage her own workload. I know Sherea would be a great asset to any employer/manager and highly recommend her diverse skillset and leadership qualities.
Loren Hebert
Sherea is a dedicated and goal oriented individual. She not only works intently to ensure needs are met, but also excels in all aspects of life, both personal and professional. She is a natural born leader, a persistent and focused teammate, as well as a top-quality friend.
Dorian Whitley
I want to take a moment to recognize what a true performer Ms. Ramseur is. Her positive mentality despite times of adversity is one that rubs off on everyone around her; helping them keep a positive attitude. This trait along with her dedication, inspired me personally and I appreciate her so much for that. She goes above and beyond to help others as well as effectively be able to manage her own workload. I know Sherea would be a great asset to any employer/manager and highly recommend her diverse skillset and leadership qualities.
Loren Hebert
Sherea is a dedicated and goal oriented individual. She not only works intently to ensure needs are met, but also excels in all aspects of life, both personal and professional. She is a natural born leader, a persistent and focused teammate, as well as a top-quality friend.
Credentials
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Strategic Thinking (2017)
LinkedInAug, 2023- Nov, 2024 -
Google Project Management Certificate
CourseraJul, 2023- Nov, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInNov, 2022- Nov, 2024 -
Communicating with Empathy
LinkedInJun, 2022- Nov, 2024 -
Getting Started with Technology: Think Like an Engineer
LinkedInJun, 2022- Nov, 2024 -
Leading and Working in Teams
LinkedInJun, 2022- Nov, 2024 -
Learning Jira Software
LinkedInJun, 2022- Nov, 2024 -
Insurance Agent, Life
North Carolina Department of InsuranceJan, 2019- Nov, 2024
Experience
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Kareo, a Tebra company
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United States
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Software Development
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200 - 300 Employee
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Implementation Specialist
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Jul 2022 - Present
Utilizing multiple forms of technology daily to drive positive customer outcomes( Go-to meeting, Google suite, Zoom, Salesforce, Gainsight, Jira, Atlassian, Confluence etc.) Proactively attending trainings and finding opportunities to elevate my skill-set during any downtime. Taking personal ownership of customer success by providing excellent customer service with a consultative approach. Auditing account progress; daily, weekly, bi- weekly and monthly to spot trends and assist with new solutions for outreach and customer progress. Acting as a main point of contact for customers throughout the onboarding process by troubleshooting and activity problem solving with them. Closely partnering with customers for up to 90 days, effectively communicating cross functionally to ensure they successfully meet their objectives and go- live goals for their practice. Show less
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Caring
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United States
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Information Services
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100 - 200 Employee
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Family Advisor
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Dec 2021 - May 2022
Foster and maintain positive client and Provider relationships. Qualify 180 plus leads/month grew my Book of Business from 0 to almost 900 in less than 5 months Act as the front-line point of contact of Caring to consumers and providers. Maintain my personal of business manage those accounts and ensure adequate follow-up after call, within one week, 30, 60 and 90 days Foster and maintain positive client and Provider relationships. Qualify 180 plus leads/month grew my Book of Business from 0 to almost 900 in less than 5 months Act as the front-line point of contact of Caring to consumers and providers. Maintain my personal of business manage those accounts and ensure adequate follow-up after call, within one week, 30, 60 and 90 days
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Self-employed
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United States
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Independent Insurance Agent
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Dec 2019 - Mar 2022
Train oncoming agents. Prospect clients and other agents provide customer support and resolution of policy holder issues by direct contact with insurance carriers earned top performer ratings 3 times in my career. Train oncoming agents. Prospect clients and other agents provide customer support and resolution of policy holder issues by direct contact with insurance carriers earned top performer ratings 3 times in my career.
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Vanguard
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United States
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Financial Services
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700 & Above Employee
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Client Care Representative
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Jun 2021 - Nov 2021
Completed training to successfully pass my SIE Exam in finance Completed training to successfully pass my SIE Exam in finance
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BAYADA Home Health Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Certified Nursing Assistant
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Jun 2018 - Oct 2020
As needed PRN and part time CNA As needed PRN and part time CNA
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Atrium Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Certified Nursing Assistant
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Jun 2018 - Jan 2019
CNA/Unit Secretary train oncoming CNA's maintain patient records and update vital information on the unit regarding admissions and discharges working with Epic, Cerner and other applications to ensure correct data input and updates on unit changes. CNA/Unit Secretary train oncoming CNA's maintain patient records and update vital information on the unit regarding admissions and discharges working with Epic, Cerner and other applications to ensure correct data input and updates on unit changes.
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Frye Regional Medical Center
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Psychiatric Nursing Assistant
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Aug 2012 - Feb 2018
Train oncoming Techs, Handle admissions, discharges, documentation for patients maintain records and safety of the unit resolve unit issues in a safe and timely manner provide support to patients in crisis Train oncoming Techs, Handle admissions, discharges, documentation for patients maintain records and safety of the unit resolve unit issues in a safe and timely manner provide support to patients in crisis
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Maxim Healthcare Services (Home Care)
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United States
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Hospitals and Health Care
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700 & Above Employee
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Certified Nursing Assistant
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May 2004 - Aug 2012
contracted with multiple staffing agencies to provide care to pediatric patients, geriatric patient's and terminally ill patients, provided competent care and helped families during the greiving process by researching additional care resources contracted with multiple staffing agencies to provide care to pediatric patients, geriatric patient's and terminally ill patients, provided competent care and helped families during the greiving process by researching additional care resources
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Education
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2023 - 2023
Coursera
Google Project Management -
2022 - 2022
Climb Hire
CX3 Fellow (Facilitator), SDR/B2B Sales/ Technology/Customer Experience -
2022 - 2022
Climb Hire
Cx Trainee, SDR/B2B Sales Customer Experience -
2022 - 2022
LinkedIn learning
Certification -
Finra
SIE, passing -
2016 - 2016
Catawba Valley Community College
Undergraduate, Electroneurodiagnostic/Electroencephalographic Technology/Technologist -
2000 - 2004
St. Stephens High
High School Diploma, Diploma -
2019 -
Life insurance producer
License
Community
