Sherae Peoples
System Operations Specialist at Admiral Insurance Group (a Berkley Company)- Claim this Profile
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Bio
Credentials
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property & casualty insurance agent
State of Georgia
Experience
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Admiral Insurance Group (a Berkley Company)
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United States
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Insurance
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200 - 300 Employee
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System Operations Specialist
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Dec 2014 - Present
-control corporate email and route applications to correct underwriter based on all the information provided by broker. -Review submitted documentation for completeness or follow up with broker for missing documentation or additional information needed for clearance purposes. -Process applications for changes to, reinstatement of or cancellation of insurance policies by reviewing insurance applications to ensure that all questions have been answered and effective date falls in the proper guidelines. -processed loss runs, audits, broker information updates and several other administrative duties.
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COUNTRY Financial®
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United States
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Insurance
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700 & Above Employee
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Agent Assistant
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Apr 2012 - Oct 2014
- Assist agent in reading, monitoring and responding to emails or calls to the office. - Setting sales appointments by coordinating communication between agent and prospective clients. - Organizing policy files, calendars, and send mass marketing materials. - Resolve issues, answer questions and make corrections to polices. - Quote policies for a variety of insurance products. - Connecting with the community, local high schools, festivals or city events in order to make contact to prospective clients to increase sales.
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Peachtree Service Experts Inc
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United States
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Consumer Services
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1 - 100 Employee
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Customer Service
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Oct 2007 - Feb 2012
- Help customer service reps stay up to date with all company specials or any training needed on customer service technique or operating procedures. -Answer incoming calls and emails to set up service appointments or answer questions. -Make outgoing calls or emails to set prepaid appointments, update records or request payment, authorize refunds to certain limits or other compensation to customers. -Resolving escalated customer complaints or disputes. -Help dispatch coordinate the schedules of technicians for any customers special need, such as leaks, units not working or call backs.
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Education
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2004 - 2007
Douglas County High School
High School, High School Diplomas -
2006 - 2008
Penn Foster High
High School, ged
Community
