Experience

Tower Beer, Wine & Spirits

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Cashier

  • Jul 2022 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Service Delivery Specialist

  • Mar 2021 - Feb 2022

  Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner. Receive and put away inventory and fulfill customer orders. Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner. Receive and put away inventory and fulfill customer orders.



Rheem Manufacturing

• United States
• Consumer Goods
• 700 & Above Employee

• Engineering Support Specialist

  • Aug 2019 - Mar 2021

  Anticipate and solve complex issues with limited guidance. Create and Update BOM (Bill of Materials) configurations using Oracle IM (Inventory Management). Communicated with departments to develop and determine the impact of design changes to manufacturing processes. Prepared over 10000 viewable files for upload into new PLM platform in support of major software transition. Developed multiple training documents to support transition to new 3-D modeling software. Anticipate and solve complex issues with limited guidance. Create and Update BOM (Bill of Materials) configurations using Oracle IM (Inventory Management). Communicated with departments to develop and determine the impact of design changes to manufacturing processes. Prepared over 10000 viewable files for upload into new PLM platform in support of major software transition. Developed multiple training documents to support transition to new 3-D modeling software.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Mar 2017 - Jun 2019

  Provide support to resolve customer technology problems through a series of trouble shooting activities. Resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. Provide support to resolve customer technology problems through a series of trouble shooting activities. Resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Management Specialist

  • Jul 2015 - Mar 2017